Dak Lak Public Administration Center has cleared one of the "bottlenecks" of administrative procedures in a context where not all people know and are familiar with technology with the model "No writing on Monday, online on Wednesday".
This model focuses on solving two problems: First, the fear of writing and filling in incorrect information of many elderly people and ethnic minorities in remote areas; second, the "manual" habit of a large number of citizens, making it difficult to make a breakthrough in submitting documents online.
Accordingly, every Monday, the staff of the Public Administration Center will fill out all forms and documents for the people. On Wednesday, instead of submitting directly, people are encouraged - and if necessary, supported - to submit documents via the National Public Service Portal.
This combination seems simple, but it unties the psychological knot, helping people gradually approach the new way of doing things. In fact, many people are carefully guided by administrative staff to submit their application online for the first time, then continue to learn and apply it the next time.
As a result, the rate of administrative procedure settlement was pushed to a record high, with nearly 99.99% of records being on time and on schedule. This was the result not only of a “two-day” model but also of the smooth coordination of civil servants, departments and branches, and the support of provincial leaders.
From the people's perspective, the "No writing on Monday, online on Wednesday" model creates a much closer feeling between the people and public officials.
Dak Lak's model of "No writing on Monday, online on Wednesday" is very good, practical and can completely become a model for other provinces and cities with similar geographical conditions, ethnicity, etc.
In fact, in the past two years, many localities across the country have created many good administrative reform models that are practical for people and businesses.
The most recent and typical model is the “No Appointment Thursday” model or the application of artificial intelligence in administrative procedure Q&A; the expansion of the “Green Friday” model; the application of information technology and implementation of reforms in the electronic environment… in Hanoi.
With this model, Dak Lak proves that differences or limitations in geographical conditions, technological infrastructure and intellectual level are not major barriers in administrative reform.
Dak Lak's initial success comes from its determination, willingness to experiment, combining small but flexible models that are close to the characteristics of each region, along with a staff that is well-trained in communication skills, digital skills, and ready to "hold hands and show people how to do things" when needed.
