According to Vietnam Social Security (BHXH) Vietnam, people belonging to the group of self-paying for extended health insurance before the card expires and checking information after paying money through the Public Service Portal, banking applications with integrated social insurance and health insurance payment services or Object Development Support Organizations; and at the same time monitoring the process of participation and card validity on official channels.
Health insurance participants can monitor and check information through the following official channels:
- On the VssID - Social Insurance application number: Log in to your account to track information about the participation process; in the "Health Insurance Card" section, you can check card information, usage value and health insurance benefits.
- On the Vietnam Social Security Electronic Information Portal: Access baohiemxahoi.gov.vn, select "Online lookup" → "Search for health insurance card usage value".
Users enter complete information as required. The search results show the main information such as the validity of the card, the place of registration for initial medical examination and treatment, and the time of completion of 05 consecutive years.
- On the VNeID application: If health insurance information has been integrated, users go to "Document Wallet", select "Health Insurance Card" to check card information.
- Via the Customer Care switchboard of Vietnam Social Security 1900 9068 or contact the Social Security agency directly for support in searching and comparing when information has not been updated or shows signs of inaccuracy.
Vietnam Social Security recommends that people form the habit of checking the validity of their health insurance card before the old card expires and check again after completing the payment/renewal transaction.
When detecting data that has not been updated or does not match the submitted documents, it is necessary to keep receipts, documents/transaction codes and immediately contact the place that received the money or the social insurance agency for inspection and handling.
Early detection of problems helps limit the risk of interruption of card validity and ensure full benefits when going for medical examination and treatment with health insurance.
Vietnam Social Security continues to improve public service channels, digital applications and strengthen the management of activities of organizations supporting subject development, aiming to serve participants conveniently, transparently, and safely; and at the same time ensure that the participation process, contribution - benefit data and health insurance benefits of people are recorded fully and continuously.
