From consulting, inspection to repairing, and maintaining the power system
In the process of using electricity, problems such as degraded electrical equipment, old wires, unstable switches or incidents arising after the meter are quite common. However, for many customers, determining the cause of the incident, choosing a suitable replacement device or finding a
Instead of having to find repair units on the market themselves, customers can access post-memometer technical services of Hanoi Power Corporation (EVNHANOI) through the customer care ecosystem. The implemented items include electricity usage consulting; inspection, repair and overcoming of electrical system problems after the meter; installation, replacement, and renovation of the electrical system; maintenance of electrical equipment and electrical safety inspection.
A noteworthy point is that the service is performed by a professional technical team, who are trained and periodically tested for technical skills, electrical safety and customer communication skills. The service provision process is also standardized from the reception, survey, implementation, acceptance to payment stages, helping customers easily grasp the process and be more proactive when using the service.
Mr. Ta Minh Tri - Director of the Customer Care Center said: EVNHANOI's goal is to help customers access electrical technical services conveniently, safely and transparently. When there is a need to check, repair or replace equipment, customers are supported by a professional technical team.
The entire service provision process is managed and supervised by EVNHANOI according to a unified process, so customers can be more assured of the quality and transparency in the service use process.
Representatives of EVNHANOI also added that the actual implementation shows that customer demand for electrical technical services is increasingly diverse.
According to data from the first 7 months of 2026, electrical equipment replacement services were chosen the most with over 1,300 services, followed by a package of services for household customers and new electrical equipment installation services.
Timely replacement of old and degraded electrical equipment not only helps the system operate stably but also contributes to limiting the risk of short circuits, incidents and electrical unsafety. This is also one of the reasons why customers are interested in the service.
Technical expertise creates more peace of mind for customers
One of the important values of after-meter technical services is to help customers reduce the risks that may arise when self-repairing or choosing units with unclear expertise, quality and reputation.
With EVNHANOI, the service delivery team is trained and regularly tested; the process is centrally managed and the quality is monitored throughout.
Along with that, digital technology is applied to manage, track progress and warn of requests that may exceed committed deadlines. These factors create a relatively closed process, from the time customers register to completion and service evaluation.
Since the beginning of the year, EVNHANOI has received more than 4,300 service requests through the Switchboard, Website, EVNHANOI App, Email and customer transaction offices.
Notably, the satisfaction rate of customers recorded is about over 98%. This result shows that the demand for using quality electrical technical services, clear processes and convenient access are quite clear.
In the coming time, EVNHANOI intends to continue to expand services for repairing and replacing wires after meters, repairing underground power incidents, maintaining electrical systems serving charging stations and electric vehicle charging poles; and at the same time research more consulting products, safe and economical electricity inspection and solutions related to rooftop solar power, electric vehicle charging infrastructure.
To use electricity safely and proactively control costs, EVNHANOI recommends that customers regularly check and maintain the electrical system after the meter, promptly detect the risk of electrical leakage, damage or degradation of the equipment. When needs arise, customers should register through EVNHANOI's official channels such as Website, EVNHANOI App, Switchboard, Email or customer transaction offices.
