With the desire to improve service experience for electricity customers and information transparency, Southern Power Corporation (EVNSPC) has built the EVNSPC Customer Service App and deployed it to its affiliated power companies in 21 southern provinces and cities since 2016. This application is increasingly perfected and meets the criteria of anytime, anywhere with all customer requirements.
Currently, Binh Duong PC (under EVNSPC) is in the final stages of completing the digital transformation roadmap by 2025 and applying EVNSPC Customer Service, which is considered an effective solution that not only helps customers save time and costs, but also helps the electricity industry to be transparent in information as well as digitize customer service business activities.
In addition to installing the EVNSPC Customer Service app, customers can request electricity services through other methods such as: Customer Service Center 19001006 and 19009000; EVNSPC Customer Service website, PC Binh Duong, National Public Service Portal, Electricity Services section on Binh Duong Provincial Electronic Information Portal.
PC Binh Duong always ensures the criteria for evaluating customer service quality in accordance with the digital transformation roadmap of Binh Duong province and EVNSPC such as: 100% of level 4 electricity services are provided online and 100% of customers participate in these online transactions; 100% of records in the customer service business field are processed online electronically, the rate of customers transacting electronically reaches 100%; digitizing 100% of records and contracts with new customers by providing electronic "Power Purchase Agreements".
Cashless payment of electricity bills is also a method that has been agreed upon by customers in recent times. To increase convenience for customers, PC Binh Duong has diversified electricity payment channels such as: Automatic monthly payment (authorizing the bank to automatically deduct money from the customer's account to pay the monthly electricity bill); payment via EVNSPC Customer Service App, EVNSPC Website; payment via Apps, websites of banks, payment via e-wallets (Momo, Zalopay, Viettel Money); payment at shopping centers, convenience stores (Bach Hoa Xanh, The Gioi Di Dong); payment at local post offices...
Diversifying electricity service channels for easy access by customers is the goal in the digital transformation process of PC Binh Duong. Implementing digital transformation has helped the company change its operating methods, leadership style, working process, business model and customer service.
Binh Duong PC will continue to implement digital transformation in a practical and sustainable manner, following the roadmap for developing digital government, digital economy and digital society as planned by Binh Duong Provincial People's Committee and EVNSPC on digital transformation.
