- Monday to Friday: Trading hours from 8:00 to 18:30
- Weekend: Trading opening hours from 8:00 to 17:30
Note:
- Applicable from November 23, 2024 to January 15, 2025.
- Customers can go to any Vietcombank location to update biometric information (no need to go to the exact branch where the account was opened).
- Customers who have successfully updated their biometric information before do not need to update again (except in the case of changing identification documents).
Vietcombank would like to invite customers to take the time to update biometric information and identity document information right on the VCB Digibank digital banking application or come directly to Vietcombank transaction points for support. Please bring your valid ID card/citizen ID card with chip when coming to make a transaction.
According to Circular 17 and Circular 18 of the State Bank, from January 1, 2025, payment account holders/bank card holders will be TEMPORARILY SUSPENDED from making online transactions (money transfers, bill payments, top-ups, etc.) and online card payment transactions, withdrawing money using QR codes at ATMs if customers have not updated their Biometric information with the bank.
From January 1, 2025, customers who have not updated their valid Identification Document (CC/CCCD with chip) will have their card transactions and online transactions on all channels (counter, online, ATM) suspended.
For more detailed information and related instructions, please refer to:
https://www.vietcombank.com.vn/vi-VN/Trang-thong-tin-dien-tu/Articles/2024/11/07/20241107_VCB-TCBC-vv-Cap-nhat-STH-va-GTTT- de-not-bi-fraud-doan-transport-translation-tu-01012025
To avoid transaction interruptions, Vietcombank recommends that individual customers who have not updated their biometric information and/or have not updated their ID card/CCCD with chip (still valid) at the bank:
+Update biometric information right on the VCB Digibank application in just a few minutes. (During the process of updating biometric information, customers will simultaneously be updated with the latest identity document information).
+Or update biometric information and/or identification documents at Vietcombank transaction points nationwide.
For customers whose identification documents have expired, Vietcombank will notify customers via email/SMS/OTT within 30 days before the identification documents expire. Customers can also go to Vietcombank transaction points to check the information.
For customers who have not updated their biometric information, Vietcombank will have specific notifications when customers log in to VCB Digibank and through other appropriate channels.
If you do not know whether you need to update biometric information or not, customers can proactively check according to the instructions: Log in to VCB Digibank >> Search for the feature "Update biometrics" >> Click on the feature (If the customer has updated biometrics, the system will notify on the screen. If the customer has not updated, the system will display detailed instructions).
