VinFast conquers users with 5-star after-sales privileges

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Many users share the same assessment that VinFast is a leading after-sales car brand in terms of quality, constantly raising the standard of customer care in the Vietnamese automobile industry and becoming a model of after-sales services in the market.

The "top" after-sales regime

In the Vietnamese automobile market, where the quality of products and after-sales services is increasingly becoming a key factor, VinFast has quickly affirmed its unique position with a 5-star customer service system, never seen before in Vietnam.

Mr. Nguyen Duc Binh (Hanoi), a customer who has been with VinFast for many years, has just changed from a Fadil to a VF 8 electric car, frankly sharing: "After-sales service is the factor that makes me continue to accompany the company". This assessment quickly received the consent of many other VinFast car owners. Many users affirmed that, considering the after-sales regime alone, the Vietnamese car brand is currently "unmatched" in the market.

Anh: VinFast
Photo: VinFast

For example, VinFast's warranty policy is currently considered the "top" in the market. Specifically, electric vehicles VF 7, VF 8, VF 9 are guaranteed up to 10 years or 200,000 km, while VF 3, VF 5, VF 6 are guaranteed for 7 years or 160,000 km. This period is 2-3 times longer than most gasoline cars in circulation, becoming a clear demonstration of VinFast's commitment to quality and confidence in its products.

As far as I have researched, besides VinFast, almost no car company in Vietnam dares to warranty vehicles for up to 10 years. Cars are a big asset, so I really need a long-term guarantee. VinFast has guaranteed the car for a decade, so I am completely assured, without having to worry about unexpected additional expenses," said Mr. Binh.

In addition to the policy, VinFast also invests systematically in service infrastructure. From the very beginning, VinFast has identified after-sales service as the core platform to conquer customers, so the company has invested heavily in building a network of service workshops across the country. To date, this system has surpassed the 300-bed mark, helping customers in any province to easily access genuine services. At the same time, the free 24/7 rescue service throughout the warranty period becomes a solid "shield" for every journey, bringing a complete sense of security that few car manufacturers in Vietnam can keep up with.

"We must recognize that VinFast rescue is too Ok, at 11:30 at night the vehicle broke and reported a problem and could not move, the call center was called continuously to see how the situation was, after finishing, the service workshops also provided quick support, the rescue arrived in just 15 minutes, helping wholeheartedly without losing any money", Pham Tai shared on the VinFast VF 3 community group with more than 177,000 members.

In addition, recently, VinFast has deployed an additional home delivery and delivery service for customers, while supporting battery/vehicle loans when customers have to repair the battery/motor for many days at the factory.

Optimizing costs from buying a car to raising a car

Not only does VinFast provide peace of mind throughout the journey of use, it also helps customers unlock "economic calculations" right from the time of purchase to the long-term operation process. Typically, according to many users, maintenance costs - the cost that always makes car users afraid - on electric cars are much lower than on gasoline cars.

Anh: VinFast
Photo: VinFast

In the VinFast VF 6 car owners community, Nguyen Tam recently shared a third periodic maintenance bill for his car at the 36,000 km mark, with a total cost of only... 364,500 VND including VAT. This figure immediately attracted attention when compared to the fares of gasoline vehicles in the same segment. Similarly, user Tran Thanh Tung - another VF 6 car owner - also publicly announced a maintenance bill for 36,000 km at a cost of only 619,773 VND, including the cost of changing the air filter.

Notably, a fanpage specializing in cars also allows direct comparisons: maintaining a Hyundai Tucson at the 20,000 km mark costs up to 9 million VND, while the VinFast VF 6 only costs 644,000 VND for a distance of 24,000 km - a difference that is enough to make many people startled.

Service technicians explain that maintaining VinFast electric cars is much simpler than gasoline cars thanks to their low-ms driven structure and no need to replace engine oil, air filter or many other complicated parts.

At the same time, VinFast's free battery charging policy until the end of June 2027 helps electric vehicle owners save the largest cost of using the vehicle. From there, the "economic calculation" of car ownership becomes easier and more reasonable than ever.

From the longest warranty policies in the market to 5-star maintenance and repair services, VinFast is setting a new standard for the Vietnamese automobile industry. This is the factor that helps the Vietnamese car company stand out in the fierce race, while also winning the trust of domestic users.

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