People are satisfied
"Holding the red book in your hand, I can't believe it's done so quickly! I completed the procedures to apply for a certificate 4 years ago but have not yet finished. Each time I travel, I have to prepare documents and notarized documents, traveling many times, which takes both time and money. Now that he has been enthusiastically guided by the staff, in less than a month, he has received the results" - Mr. Tran Van Lien (66 years old, residing in Huong Tra Tay block, Da Nang city) could not hide his joy when he went to Huong Tra Ward Public Administration Center to receive the results. He is one of the first to complete the procedures for granting red books according to the two-level local government model that has just been deployed in Da Nang.
After operating the two-level government model, Huong Tra ward has completed and issued the first 24 land use right certificates (red books) to the people. In the second batch on July 28, 11 more certificates continued to be issued. In total, up to now, the locality has issued 35 red books - a not-so-large number, but it is a very encouraging initial result.
Despite many difficulties in the initial stage, such as lack of printing equipment and unsynchronized communication software, the ward government has proactively advanced funding, purchased machinery, and invited city officials for direct guidance. The spirit is to "not wait", but proactively remove each obstacle to shorten the time for the people.
Mr. Pham The Man - Vice Chairman of Huong Tra Ward People's Committee - affirmed: "All documents are received, processed and results returned on time. There is no reason to soak the file like before. Whether we can do it or not, cadres must answer the people clearly.
According to Mr. Tran Trung Hau - Chairman of the Ward People's Committee - previously, the time for issuing the first red book was from 45 to 60 days. Now, the locality has shortened the process to 24 days, thanks to the rearrangement of the entire administrative process: Clear people, clear work, clear responsibilities.
Meanwhile, in Hanoi, Mr. Nguyen Van Tuong (55 years old, Hoa Lac, Hanoi) said: "The steps in handling documents are instructed to be implemented quickly, effectively, and in accordance with the correct process" - Mr. Tuong said and added that from the time of getting the serial number to submitting the complete documents, it only takes about 30 minutes, every step is clearly instructed.
Chairman of Hoa Lac Commune People's Committee Dao Xuan Ban said that strictly complying with working hours and maintaining discipline and administrative discipline is a key task in the early stages of operating the new model.
In Hanoi, the merger of 579 communes and wards into 126 new commune-level administrative units (51 wards, 75 communes) increases the population size and workload in many localities.
For example, Co Nhue ward after the merger must serve nearly 100,000 people, double the previous one. Difficulties include personnel restructuring, pressure to handle administrative procedures (AP), urban management during the storm season and the anxiety of officials and people about the new process.
All procedures are carried out in accordance with regulations and progress
According to Vice Chairman of the People's Committee of Tran Phu Commune (Hanoi City) Le Duc Tung, when implementing the two-level government model, the city has paid attention to comprehensive support, from sending staff to provide online support, establishing Zalo groups in each field such as civil status, business, land... to upgrading electronic information portals, solving online problems and organizing periodic professional training.
Mr. Nguyen Dai Hai - Head of the Economic Department of Minh Chau Commune, Hanoi City - acknowledged: "Everything is new, from the way of decentralizing tasks to the process of processing documents. We have to approach all the instructions from superiors, review documents, and study each task to avoid being passive in operation".
Talking to Lao Dong Newspaper, Mr. Le Van Binh - Secretary of the Party Committee of Phuong Duc Commune (Hanoi City) - shared: "I used to be Chairman of the People's Committee of the old Phu Xuyen District, but when I took on the role of Commune Secretary in the two-level government model, I had the opportunity to lead more comprehensively, deeply and synchronously. That helps me continue my journey to serve the people effectively" - Mr. Binh emphasized.
Mr. Le Van Binh affirmed that when being recognized by the cadres and people, that is the motivation for me to continue to strive, not disappointing the expectations and expectations of everyone for myself.
Mr. Truong Viet Dung - Vice Chairman of Hanoi People's Committee - said that after nearly 1 month of operating the new model, the city has received more than 66,000 administrative records. "We identify technology as just a tool. People are the center, data synchronization in operation and proactiveness in implementation... are the biggest lessons that Hanoi has operated synchronously and continuously in the past time" - Mr. Dung said.
Quang Tri: Clear improvements in administrative reform
After a month of merger and officially put into operation, the 1-level government in the new administrative units in Quang Tri province has basically stabilized the organizational apparatus, gradually improving operational efficiency and serving the people. Mr. Hoang Diem (born in 1962) went to the headquarters of the People's Committee of Dong Thuan Ward (Quang Tri) to complete registration procedures related to civil status. After only 30 minutes of submitting the application, he was received by the ward staff, given full instructions and informed of the time to return the results. Cong Sang
Hai Phong improves service quality
Localities in Hai Phong City are actively perfecting the apparatus to further improve the quality of service to the people.
An Duong ward was officially established from July 1, 2025 according to the two-level local government model. The locality has an area of 31.23 km2 and a population of nearly 77,000 people - a large group of the city in both scale and population density. To date, 100% of administrative procedure records have been received and resolved on time, creating convenience for people and businesses.
In Nam Do Son ward, after reorganizing the model in a streamlined, effective and efficient manner, the ward's civil servants and public employees with a total of 106 cadres are basically capable of meeting the tasks in the new situation.
Mr. Le Tien Chau - Member of the Party Central Committee, Secretary of the City Party Committee, Head of the City National Assembly Delegation - requested localities from now until the end of 2025 to focus on the effective operation of the 2-level local government model, ensuring smoothness, effectiveness and efficiency. Localities increase training, fostering, coaching, arranging, and arranging specialized cadres for commune-level cadres, especially cadres with expertise in construction, land, science and technology and digital transformation... Mai Dung
Communes and wards in Thanh Hoa operate stably
On July 28, Lao Dong reporters in many localities in Thanh Hoa province recorded that after the merger, wards and communes have quickly stabilized their work. Mr. Le Phu Trung - a resident of Phu Minh village, Phu Son ward - shared: "I went to ask for birth certificates for the two children, saw the staff working very quickly, with clear instructions, an open attitude, and thoughtful service".
In Dong Son ward, the work of serving people has been implemented systematically. In the first weeks of operation, the ward's Public Administration Center received and processed nearly 1,000 records. Ms. Nguyen Thi Hang - Deputy Director of the Center - said: "We have identified the motto "6 T": Dedication, dedication, and dedication so that people do not have to travel many times, all procedures are resolved quickly and according to the correct process".
Mr. Le Mai Khanh - Chairman of Dong Son Ward People's Committee - added: "In the coming time, we will continue to promote propaganda and guidance for people and businesses, requiring staff to provide thorough guidance, ensuring legitimate rights for people".
According to Mr. Lai The Nguyen - Deputy Secretary of the Provincial Party Committee, Chairman of the Provincial People's Council, the operation of public administrative centers in 166 communes and wards has been operating smoothly, without interruption in administrative procedures, and has now gradually stabilized, effectively and efficiently.
Mr. Ha Van Ca - Secretary of the Trung Ly Commune Party Committee - said: "Some departments only have 1-2 cadres, many places do not have deputy heads, not meeting the job requirements". According to the singer. Sectors such as information technology, land management, finance, and projects are particularly lacking. Many civil servants in the commune have not been properly trained and lack digital transformation skills. Xuan Hung
Da Nang: By November 1, 2025, complete procedures for receipt and return of results regardless of administrative boundaries
According to Mr. Pham Hoang Duc - Secretary of the Huong Tra Ward Party Committee, the best point of the two-level government model is to eliminate the intermediary layer, ward officials work directly with the people, taking responsibility for the final results.
"Previously, the commune - ward only did a part and then transferred it to the district and city for further handling. Now, all responsibility is focused on one relationship. Officials cannot rely on and push like before, but are forced to be proactive, flexible and take full responsibility" - Mr. Duc shared.
The quick settlement of red books - a procedure that is considered the most complicated - is a clear demonstration of the effectiveness of this model.
In Hai Chau ward, after people reported that they had not received social protection (SI) in July 2025, the Secretary and Chairman immediately " begun" to handle it. Hai Chau Ward has developed a plan to arrange cadres, civil servants and make a list to directly pay social insurance benefits for July and August 2025 to the subjects. This is a flexible plan of the grassroots government to help operate the two-level government better and faster and set the goal of serving the people in the center.
Da Nang City Party Secretary Nguyen Van Quang said that the city aims to have at least 50% of procedures received and returned regardless of administrative boundaries by September 1, 2025 and achieve 100% by November 1, 2025.
In addition to supporting machinery, equipment, and human resources in information technology that Da Nang has previously implemented, Secretary of the City Party Committee Nguyen Van Quang also requested the implementation of the program of urban communes and wards linking with border communes, facing difficulties to provide comprehensive support in many fields. Hoang Bin
After nearly a month of operating the 2-level local government model, Minister of Home Affairs Pham Thi Thanh Tra stated that the 2-level local government model is a new issue, and the team of commune-level cadres must also take on many new responsibilities.
The Ministry of Home Affairs said that it will continue to advise on promoting decentralization to localities in a flexible direction; determine how many job positions are needed for the political system according to the new model, especially at the commune level, on that basis to calculate the payroll for the 2026-2030 period.
