In Official Dispatch No. 544/UBND-HCC signed and issued by Vice Chairman of Ho Quang Buu City People's Committee (1.8), the city requested heads of units to urgently review all expired records on the National Public Service Portal.
In particular, the document emphasizes the need to strictly handle agencies and officials who commit harassment, negativity, arbitrarily request additional documents outside of regulations or allow prolonged delays.
Along with that, the commune and ward authorities need to review and rearrange the receiving and return results points scientifically, creating maximum favorable conditions for the people.
The city's leaders requested heads of departments, branches, sectors and People's Committees at all levels to be responsible for handling the handling of late administrative procedure (AP) records, and at the same time, to publicly apologize if there are delays or inconveniences.
Not only correcting existing problems, Da Nang also proactively prepares for new tasks. In Official Dispatch No. 659/UBND-HCC, the City People's Committee assigned units to effectively implement new TTHCs decentralized from the Central Government, especially procedures related to the field of import and export of goods. The city requires clear assignment of people and work, proactive removal of obstacles, ensuring no congestion, affecting the production and business activities of enterprises and people's lives.
Da Nang has continuously issued similar instructions like this, demonstrating a strong determination in building a transparent, professional and truly serving administration, taking the satisfaction of people and businesses as a measure of effectiveness.
