According to Traserco, in the first 9 months of 2025, Transerco has implemented many solutions to improve the quality of public passenger transport services (VTHKCC) by bus, while expanding new business areas.
In the field of administrative procedures, except for the impacts of storms No. 10 and 11, the Corporation's transportation activities in the first 9 months of the year were very stable. The Corporation has operated more than 2.43 million vehicles, reaching 96% of the plan, serving more than 162 million passengers. To improve services, the corporation has implemented many reforms in route management and infrastructure. Accordingly, 44 bus routes re-bursed from April 2025 have been maintained to operate stably, many of which have been adjusted and rationalized to serve passengers more effectively.
One of the highlights in VTHKCC work is the strengthening of service quality management (CLDV). Over the past 9 months, the corporation has closely inspected and monitored violations of vehicle quality, service attitude, as well as handled violations of revenue and driving discipline. The Corporation has also organized 196 training courses for more than 3,600 employees, aiming to improve skills and expertise in serving passengers.
In addition, customer service through channels such as hotline 19001296, Zalo OA, fanpages and TikTok has brought remarkable results, with the number of voice-over calls decreasing sharply and customer praise information increasing 8.3 times compared to the same period in 2024.
2025 is the first year the corporation implements the green transformation and digital transformation goals. To achieve this goal, the corporation has put 63 electric buses into operation, applying higher quality management processes, to meet the increasing demand of passengers. The Corporation is also deploying electric charging stations for buses at 14 locations, serving the roadmap for converting vehicles using green energy. In particular, the corporation has also integrated artificial intelligence (AI) into customer service and service quality monitoring, initially bringing positive results.
In the last 3 months of 2025, Hanoi Transport Corporation will continue to implement solutions to complete the goals of converting VTHKCC vehicles using electricity and green energy. In particular, the corporation will promote the application of the electronic ticket system on all bus routes and fully deploy technology applications to improve service quality. The Corporation will continue to research and develop new business activities, while solving labor problems and service quality management to maintain stable operations in 2026 and the following years.
