On October 10, the Phu Loi Ward Public Administration Service Center (Can Tho City) deployed the model "Online Public Service Experience via Smart Kiosk", to help people carry out administrative procedures quickly, conveniently and modernly.
The experience activity allows people to directly operate on the Smart Kiosk to submit documents online, look up settlement results, receive feedback and experience the utilities of the electronic system. Technicians at the center directly guide and support people, helping them understand the process and benefits of online public services.
The model uses the ComQ QMS system, meeting the criteria for modernizing public administrative centers according to Project 06 of the Government. The system is designed with multi-purpose tasks with the following features: automatic queuing, facial recognition, online payment, information lookup and employee satisfaction assessment, helping to shorten transaction time, reduce queuing and improve convenience for people.
In recent times, to improve service quality and resolve administrative procedures, Phu Loi Ward Public Administration Center has also implemented many other effective models, such as getting home-based order numbers via Zalo Official Account (OA) of the Ward People's Committee. With just scanning the QR code and entering basic information, people can register a remote serial number. The system also displays the number of documents waiting to be processed at each counter, helping people estimate the time and proactively come to work. In case of delay, the staff will still flexibly support and ensure the rights of the people.
The center also integrates an electronic administrative procedure public board, allowing people to scan the QR to look up and store necessary information right on their phone, instead of having to search on traditional documents.
The Phu Loi Ward Party Committee also deploys the model of "Coffee with People and Enterprises", to strengthen the connection between the government and the community. This activity helps to listen to and promptly remove difficulties and obstacles in the socio-economic field, while receiving opinions, proposals and development ideas from people and businesses. Thereby, the model contributes to building trust and motivation, helping people feel secure in working, producing and doing business.
At the same time, the locality also implemented the model of "Receiving citizens at citizens' houses". Accordingly, the complicated and prolonged cases of reflection, recommendation, complaint, and denunciation that have not been resolved will be met directly by the working group consisting of leaders of the Party Committee, People's Council, People's Committee, Vietnam Fatherland Front Committee and the Head of the People's Committee of the area at home. This model helps to completely resolve outstanding issues, while improving the efficiency, responsibility and closeness of the government to the people.
