According to information from the Hanoi City Traffic Management and Operation Center, in order to prepare for applying the new fare policy for the two metro lines Cat Linh - Ha Dong and Nhon - Hanoi Railway Station, the Center has coordinated with Hanoi Railway Company Limited and the unit to pilot the electronic ticket system to deploy virtual tickets (non-physical tickets) for daily and weekly tickets on the two metro lines above. The pilot period starts from August 1, 2025.
day and weekly tickets of metro lines are virtually set up according to the customer's identification account, displayed on mobile phones; there is information such as full name, date of birth, time of use, ticket code, vehicle type, route number, ticket status.
According to the Hanoi City Traffic Management and Operation Center, using virtual tickets helps save on ticket issuance costs. Day tickets, virtual week tickets are valid immediately after customers successfully register tickets, convenient when registering tickets, tracking personal service usage history...
Instructions for registering, buying and using virtual daily and weekly tickets (non-physical tickets) on 2 metro lines in Hanoi:
Step 1: Access the App store application (for IOS operating system) or CH play (for Android operating system) download the "HN Traffic Card" application.
Step 2: Enter your phone number, enter an OTP code to register for an account. After successfully registering, log in to the application using the registered phone number and password.
Step 3: Select Register and buy tickets, users select Subject, Ticket type and Transport type "Metro".
Step 4: The system displays the entered information for each type of ticket card, here select the ticket type (day ticket, weekly ticket) you need to buy.
Step 5: Make a QR code scan payment via the Mobile Banking payment application corresponding to the ticket type and ticket price according to regulations.
Step 6: The ticket registration and purchase report system is successful. Users can use the ticket card immediately after completing the payment.
Step 7: Passengers present a virtual card in the "HN Traffic Ticket Card" application on their smartphone to the station service staff and get a ticket to take the trip when the card is valid.
valid card:
The customer's smartphone screen appears the following information:
+ dynamic QR code, automatically changed after 30 seconds of countdown with the Tramoc logo flashing continuously.
+ The customer's ticket card information is shown: Full name, date of birth, time of use, ticket code.
valid card:
+ The customer's smartphone screen does not appear a dynamic QR code, automatically changing after 30 seconds of counting down the ticket type that the customer has purchased.
