Total force deploying natural disaster prevention and control measures
In localities in areas directly affected by the storm, Viettel Telecom has activated emergency response plans, including: Repairing telecommunications infrastructure, checking the broadcasting station system. Prepare supplies, backup power sources and organize 24/7 rescue. Mobilizing 150 technical teams to be ready to support affected provinces. Increase the number of customer service providers through the hotline to 1.5 times higher than usual.
Proactively warn and support customers
Viettel Telecom has sent warning messages to 2.5 million customers in affected areas, instructing how to turn off electronic devices such as modems and TV receivers to ensure safety.
At the same time, the Corporation has also prepared nearly 6,000 km of backup fiber optic cables, 237 free battery charging points and mobile sales teams to ensure a quick service recovery after the storm.
Viettel Telecom deploys support plans for nearly 4 million customers before storm Wipha
As early as the afternoon of July 20, 2025, Viettel Telecom has quickly implemented support policies for nearly 4 million customers in areas forecast to be affected by storm Wipha. Policies include: promotion of card relocation for 20% of data usage fee, postponement of cutting of features, introduction of suitable incentive packages to help customers maintain communication throughout the storm.
Viettel Telecom affirmed that it will continue to closely monitor the developments and impacts of the storm, while promptly adding support and care measures for customers in affected areas, ensuring the best benefits and experiences for customers./.
