According to the Ministry of Science and Technology, digital transformation is entering a stage where building a platform and digitizing records is no longer the destination. Value is increasingly dependent on the ability to exploit data and apply technology to improve productivity, reduce time and operating costs.
The Ministry of Science and Technology said that there are currently more than 15.5 million out of a total of 16.3 million administrative procedure dossiers received online, reaching 93.88%. However, the rate of online dossiers at ministries and sectors is only 34.24%, much lower than the level of 93.54% at the local level.
The gap is also clearly shown in the ability to exploit data. The rate of digitization of dossiers and results of administrative procedures at ministries and sectors reached 19.23%, while localities reached 88.56%. Notably, the rate of re-exploiting and using digitized data information at ministries and sectors only reached 5.29%, while localities reached 96.04%. Therefore, the current problem is not only about having data but also connecting and using data.
According to statistics from the Ministry of Science and Technology, 80/775 administrative procedures have not been restructured. The connection between information systems solving administrative procedures and databases is still slow. In some places, people still have to provide existing information, while officials have to operate on many systems and manually enter data.
Data quality is also an issue raised. Many specialized databases are not complete, not ensuring the requirements of "correct, sufficient, clean, live". Systems are not synchronously connected, causing invested data not to be fully exploited.
AI has not fully developed its value
Along with data, AI is expected to become a tool to improve productivity and support management and administration. However, the Ministry of Science and Technology believes that the application of AI is not yet widespread, mainly in experimental scale and has not yet formed a shared AI capacity.
The bottleneck is not only in technology. When data is still scattered, incomplete and systems are not connected, AI is also difficult to promote efficiency. The Ministry also pointed out that the digitization of some processes is not linked to data-based restructuring and does not take users as the center.
Reality shows that when data is connected and put into specific procedures, efficiency can be measured more clearly. According to the Ministry of Science and Technology, there are currently about 30.1 million ID cards issued and more than 71 million citizen identification accounts activated. VNeID is also gradually expanded from identification to utilities in health, transportation, justice, residence, social security and finance, banking.
In healthcare, 12,55 medical examination and treatment facilities have allowed the use of ID cards to replace paper health insurance cards. The system has formed 2.5 million electronic medical records, with 373 facilities interconnected with data.
The above results show that digital transformation only truly creates value when data is put into operation and reused.
According to the Ministry of Science and Technology, in the next stage, the requirement is to shift from "having data" to "creating value from data", and at the same time put AI into specific problems instead of just stopping at testing. Digital transformation efficiency needs to be seen through processing time, cost savings, productivity and service quality.
This is also a major bottleneck of the next digital transformation phase: not how much more digitization, but whether data is connected, whether AI is applied correctly to the problem and whether technology creates real value.
