On the morning of July 1, Ms. Nguyen Thu Minh (Hanoi) ordered an order via app but could not find the address according to the new administrative unit. "I chose Hong Ha Ward People's Committee but it did not exist, while the system only displayed Tu Lien Ward People's Committee as before. Choosing the old address, the app cannot locate it accurately, and the driver calls struggling because they do not know which area they need to deliver goods to," Ms. Huyen said.
The above situation is not unique. It is noted that in many areas where administrative boundaries have just been adjusted in Hanoi, a series of ride-hailing and food delivery applications such as Grab, ShopeeFood, Gojek... are still using old boundary data. This causes users to add notes, call to explain, or cancel the request due to not being able to determine the exact location. In some cases, drivers assign the wrong location because the map only leads to the administrative unit no longer existing.
Mr. Pham Van Quang - a technology driver said that this morning he received an order delivered to "Tay Mo ward, Nam Tu Liem district". However, when they arrived, they discovered that this address was now within the boundaries of another ward. " Application has not been updated yet, customers use a new name, some people are still used to calling the old name, each delivery takes another 10 - 15 minutes to confirm the location", Mr. Quang shared.
In reality, the delay in updating administrative data on technology applications not only causes inconvenience to people but also affects the operational efficiency of the delivery system. Many orders are canceled because they cannot find a suitable address, while the delivery person and the recipient both have to handle the situation manually, not in accordance with the "fast - convenient - accurate" criteria of technology services.
Not only delivery apps, food bookings, car bookings... but digital map platforms such as Google Maps or Apple Maps in many areas have not yet updated the names of new provinces and cities.
Previously, on June 30, the VNeID electronic identification application also continuously fell into a state of congestion and difficulty in accessing. The reason is said to be that a large number of users logged in at the same time to check hometown information after the provinces announced the merger of administrative units.
