The rapid development of artificial intelligence (AI) is profoundly changing the global labor market.
In the context of businesses promoting automation to improve productivity and cut costs, many experts warn that new graduates may face more difficulties in finding a foothold in the new working environment.
Mr. Bill McDermott, CEO of ServiceNow (a US technology software company), said that the rapid deployment of AI by companies may cause many challenges for newcomers to the labor market.
According to him, as more and more tasks are assigned to AI agents to process, the opportunity for new graduates to prove their abilities in businesses will be narrowed.
Mr. McDermott even warned that the unemployment rate among new graduates could reach about 30% in the next few years if the trend of automation continues to accelerate.
According to him, businesses are taking advantage of AI to manage many tasks that previously required human participation, from customer care to programming and data processing.
The head of ServiceNow said that the company's AI tools have helped businesses significantly reduce recruitment and operation costs.
In the field of customer service, ServiceNow's software can currently handle more than 90% of cases of previous use depending on employees.
These assessments appear in the context that many large technology corporations are accelerating restructuring to invest in AI infrastructure.
Meta is said to be considering cutting up to 20% of its workforce to compensate for the huge investment costs for data centers and AI systems.
Similarly, Jack Dorsey's fintech company Block also announced plans to lay off thousands of employees as many tasks are automated by AI.
Meanwhile, Atlassian (a multinational technology software company) is expected to cut about 10% of personnel to shift resources to AI projects.
According to statistics from technology industry reports, in just the first two months of the year, more than 40,000 technology workers worldwide have been laid off. Cuts are concentrated in many fields such as logistics, manufacturing and fintech.
The main reason comes not only from cost savings but also from the trend of reallocating resources. Instead of spending more money on personnel, businesses are shifting budgets to building data centers, buying AI hardware and developing automation systems.
In addition, AI assistants are increasingly capable of performing many complex tasks, from customer support to writing software code.
This has caused some businesses, such as Salesforce or Klarna, to start reducing personnel in related departments.
However, many experts also believe that AI will not only take away jobs but also create new occupations.
However, to adapt to this change, students and young workers need to quickly equip themselves with new skills, especially the ability to work with AI technology.
