From July 1, 2025, the whole country will rearrange administrative units, reducing the number of provinces and cities from 63 to 34. This change leads to adjustments in the names, administrative codes and areas of thousands of communes and wards.
With nearly 13,000 service points nationwide, Vietnam Post has prepared early according to the principle of "no service interruption - no impact on people". The software system, address data and delivery roadmap are all updated synchronously, preventing lost mailing or address confusion.
Vietnam Post is one of the first enterprises to proactively develop a comprehensive response plan, synchronously deploy a group of key solutions from the Corporation level to each service point at the grassroots level, and provide maximum support to people in all activities.
Customers do not need to worry if they do not have a clear understanding of the new address - because both old and new addresses are accepted and processed accurately by the system. People do not have to declare again, do not have to update anything more, and especially, do not have to pay additional fees.
Social protection payment activities, social insurance, public administration... are still guaranteed to be as smooth as usual.
To avoid interruptions and deviations in the process of handling post offices, Vietnam Post has developed an automatic conversion tool between old and new addresses https://diachi.vnpost.vn, allowing users to use both types of addresses. Accordingly, the system will automatically reflect between old and new addresses, making it easy for users to operate. This is one of the very convenient tools that allows flexible order processing, whether with Excel files or API connections. Currently, the tool has been integrated directly on the My Vietnam Post application.
Mr. Nguyen Hong Long, Director of the Network Operations Center, said that Vietnam Post Office currently owns a huge digital address database with more than 23 million addresses built, collected and standardized over the years. This is an important foundation to help the Corporation effectively implement solutions to adapt to changes in administrative boundaries from July 1, 2025.
As the new administrative address covers a broader scope after the merger of provinces and cities, the digital address system of the Vietnam Post Office continues to play an important role, helping to facilitate searches, effectively supporting production and business, service operations and public administrative activities. Changing local names will no longer be a concern for people or businesses whether in remote areas or in the middle of big cities, Mr. Long shared.
All professional software such as reception, sharing, routing and mailing have been upgraded synchronously to suit the new boundaries. The Corporation has organized a nationwide system testing and trained 100% of employees and postmen at service points to master the address processing process according to the new list. At the same time, people are also guided directly at transaction points or through the official application, website, and social network of the Post Office.
