VietinBank expands its journey to accompany customers and families through generations

Hoàng Anh |

VietinBank organizes a seminar "Building Foundations - Building the Future", opening a series of activities on governance, preservation, development and value transfer.

The seminar opens up a broader perspective on the financial journey of customers and families, from asset management and development to preparing for the transition between generations. Through this, VietinBank aims to expand its accompanying role, while connecting customers with suitable experts in in-depth asset management issues.

The seminar was attended by Mr. Tran Cong Quynh Lan - Deputy General Director of VietinBank; Mr. Le Viet Duc - Retail Director; Mr. Nguyen Huy Quang - Chairman of the Board of Directors of VietinBank Insurance (VBI), along with experts from BCG, AFA Group, ICML and representatives of the next generation.

From "how to get more" to "how to preserve and continue

Opening the seminar, Mr. Tran Cong Quynh Lan - Deputy General Director of VietinBank said that when customers have gone through a long journey of building businesses, financial questions gradually shift from growth to preserving achievements and preparing successors.

The question is no longer just'how to get more', but gradually changing to'how to preserve and continue for future generations'. Transfer is not only a story of assets, but also a story of belief and preparation in each family" - Mr. Tran Cong Quynh Lan, Deputy General Director of VietinBank, said.

Ông Trần Công Quỳnh Lân - Phó Tổng Giám đốc VietinBank phát biểu khai mạc Tọa đàm. Ảnh: VietinBank
Mr. Tran Cong Quynh Lan - Deputy General Director of VietinBank - delivered the opening speech at the seminar. Photo: VietinBank

According to BCG's Global Wealth Report 2026, in Singapore, Malaysia and Indonesia, 40 - 50% of large enterprises are still operated by founders, the middle age of the head is over 70 - showing that the transition problem is becoming increasingly urgent in the region.

For business families, transfer is not only about determining who receives assets, but also about the problem of ownership structure, the willingness of the next generation and the value the family wants to preserve.

Multilateral dialogue on a long-term problem

The seminar consists of two sessions, approaching both the founding and successor generations. The first session discussed the starting time of preparation, asset governance structure and how to transfer ownership in the transitional period.

In the second session, representatives of the next generation shared experiences participating in family businesses, and discussed the F2 capacity that needs to be prepared to receive and develop achievements.

The speakers emphasized: Transfer needs to be prepared before handover time - not only in terms of assets, but also in dialogue between members and the willingness of the next generation.

Đại diện BCG chia sẻ các góc nhìn về hành trình chuẩn bị và chuyển giao giữa các thế hệ. Ảnh: VietinBank
BCG representatives share perspectives on the journey of preparation and transition between generations. Photo: VietinBank

VietinBank expands its role as a companion on the financial journey

With VietinBank, changes in priority customer needs also set requirements to change the way of serving - from a separate product to understanding customers in the picture of Family - Business - Assets.

If banks only have relationships with the generation that built them and wait until the transition time to start getting acquainted with the next generation, then in my opinion it is too late. Financial relationships should not end in one generation" - Mr. Le Viet Duc, Retail Director of VietinBank, said.

Ông Lê Việt Đức - Giám đốc Khối Bán lẻ VietinBank chia sẻ định hướng đồng hành cùng khách hàng và gia đình xuyên suốt các thế hệ. Ảnh:VietinBank
Mr. Le Viet Duc - Retail Director of VietinBank - shared the orientation of accompanying customers and families throughout generations. Photo: VietinBank

VietinBank's companionship extends from cash flow management, asset development, personal and corporate sponsorship, achievement protection, to preparing for the next generation - while connecting customers with suitable experts in the ecosystem.

Building Foundations - Building the Future" is not a single activity, but a starting point for deeper dialogues with each family, which VietinBank continues to accompany after the program.

Accompanying family, through generations

The program is part of VietinBank's development orientation towards a more comprehensive companionship with Preferred Customers - a place where customer relationships expand according to family and generational journeys.

From managing each transaction to accompanying on the financial journey. From serving one individual to understanding the whole family. From meeting today's needs to preparing for the next generation.

That is the journey VietinBank is gradually building - towards the role of a reliable financial hub, connecting the right capacity to join customers in preserving and continuing sustainable values.

Hoàng Anh
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