People coming to the Thu Duc Ward Public Administration Service Center were surprised to see robots serving and supporting people in administrative procedures.
The center is fully equipped with machinery and equipment, and each counter has a kiosk to assess the satisfaction of the people. In particular, two robots were deployed to support right from the main gate.
The robots were very friendly, greeting the people in the center, then bringing them to the area to get their numbers. After getting the number, the robot only showed people to each stall, according to the administrative procedures that the people carried out.
In many other public administrative service centers in Ho Chi Minh City, there is a " People's Self-service counter". There are snacks, hot and cold water bottles, disposable utensils and a set of tea tables with green tea. People coming to do administrative procedures can enjoy a snack, coffee, tea and snack while waiting.
binh thuong but warm-hearted dishes and drinks, because people see the attention of the government, witness changes in serving the people.
Many people think that such thoughtful care has never been given before.
The public administrative service centers are spacious and clean, and people coming to do procedures are enthusiastically guided. The appearance of robots supporting the people shows that there are improvements in administrative work, modernity and efficiency.
Another reality is that not everyone can access administrative procedures through applications, and the elderly often have difficulty performing operations on digital platforms. Therefore, some centers have arranged online support departments, so that people can be guided and operated easily and conveniently.
Many wards not only organize volunteer support at the center, but also go to the neighborhoods to help those who are not familiar with technology applications. With this approach, in just a short time, people will be able to be proactive, not unfamiliar with the digital administrative space.
People are very happy to be instructed on how to do procedures on site, without having to spend time traveling or waiting. This creative approach not only brings efficiency in administrative activities, but also violates the spirit of serving the people.
The change in implementing the operation of the two-level government in Ho Chi Minh City is not only the robot or "Self-service counter", but the important thing is the quality of service and the spirit of the people of cadres and civil servants.
A friendly smile, a responsible attitude towards work, and respect for the people are the inherent changes.
Converting from issuance to service is a goal that is being aimed for and must be achieved.
