In order to improve the quality of medical examination and treatment and ensure the rights of people, especially after expanding the scope of health management to the areas of Binh Duong and Ba Ria - Vung Tau provinces (old), the Ho Chi Minh City Department of Health is urgently consolidating and widely introducing channels to receive feedback in the health sector.
Establishing a system to receive public opinions not only helps promptly detect and handle violations, but also contributes to building a public and transparent health system, with people as the center.
Currently, people can reflect on health-related issues through many official channels. First of all, the hotline 096.777.1010, the channel directly receives feedback on the quality of medical examination and treatment services, service attitude of medical staff as well as shortcomings at medical facilities in the area. All information will be recorded, verified and forwarded to competent units for timely handling by the Department of Health.
In addition, to prevent negative behaviors such as "cing illness, extorting money", people can contact the hotline 0989.401.155. This is a specialized channel to receive feedback on unprofessional consulting behavior for profit, violating professional ethics. Information from people is received confidentially, strictly handled and the results are made public to facilitate people's monitoring.
In addition, the public service support hotline 1900.638.563 of the Ho Chi Minh City Department of Health also acts as a unit to guide people to carry out administrative procedures in the health sector, such as granting a practice license, registering for private medical examination and treatment facilities, submitting public service records online... The hotline is divided into many specialized branches to ensure quick connection with the responsible department.
Another channel is the 1022 HCMC Information Portal, where people and businesses can send feedback related to the health sector via the website https://cong1022.tphcm.gov.vn or the application "1022 HCMC". This is a system for receiving feedback synthesized and operated in accordance with the city's handling process.
At the same time, the Online Health application is being upgraded by the Department of Health to suit the two-level government model, in the context of no more health departments in districts as before. The application will support receiving feedback and coordinating processing with relevant units.
In addition to receiving feedback, the Department of Health also directed the 115 Emergency Center to upgrade the call center to ensure that people in the newly expanded area can receive timely emergency support without interruption.
The health sector encourages people to actively use the above channels to reflect and give comments on medical examination and treatment activities and medical services. Each complete and accurate reflection will contribute significantly to helping management agencies promptly detect and handle violations (if any), thereby improving the quality of community health care.
In the coming time, the Department of Health will build a dashboard system integrating feedback receiving channels such as hotlines and the "Online Healthcare" application. This will be an important tool to support the Department's Special Working Group in recording, classifying, analyzing and reflecting to plan for inspection, supervision and quick and accurate handling of issues raised by people.
