Ms. Vo Thi Nhu Y said that she had registered for a first-time passport online. According to the announcement from functional agencies, the dossier was received on March 23, 2026 and the expected time to return the results is March 3, 2026.
However, as of May 17, 2026, the dossier situation still showed "waiting for implementation". Ms. Vo Thi Nhu Y said that she had not received a response about any problems or shortcomings in the dossier.
I hope that functional agencies will consider and soon handle the dossier and provide specific feedback so that people can understand the progress of resolution" - Ms. Nhu Y proposed.
Regarding Ms. Nhu Y's proposal, the Ministry of Public Security has responded on the Electronic Information Portal.
On March 23, 2026, the Immigration Management Department - An Giang Provincial Police received the application for a passport from citizen Vo Thi Nhu Y.
Through searching the dossier, because there were no results of comparing ID card data and population data, the dossier was temporarily suspended.
The Immigration Management Department - An Giang Provincial Police has made a list of temporary suspension of dossiers, when citizens look up dossiers, the system reports the dossier status "Being processed".
By May 15, 2026, through searching, there were results of comparing citizen identification data with population data, the Immigration Management Department - An Giang Provincial Police has compiled a list and transferred the dossier to the Immigration Management Department - Ministry of Public Security for consideration of issuing passports to citizens.
On May 21, 2026, citizen Vo Thi Nhu Y was issued a passport by the Immigration Department - Ministry of Public Security and will be delivered by post at the registered citizen's address.
