The National Assembly has passed the Law amending and supplementing a number of articles of the Law on Citizen Reception, the Law on Complaints, and the Law on Denunciations, effective from July 1, 2026.
The amended Law supplements Article 3a after Article 3 on forms of citizen reception. Accordingly, agencies, organizations, and units organize citizen reception in forms such as direct citizen reception or online citizen reception. The Government stipulates online citizen reception.
The Law also stipulates citizen reception in communes, wards, and special zones. Accordingly, citizen reception of Party committees, People's Councils, People's Committees of communes, wards, and special zones is carried out at the headquarters of the People's Committee of communes, wards, and special zones (hereinafter referred to as the People's Committee of commune level) or at the citizen reception location decided by the Chairman of the People's Committee of commune level (hereinafter referred to as the citizen reception location of commune level).
The Chairman of the People's Committee at the commune level is directly in charge of citizen reception at the commune level and performs tasks such as promulgating regulations and rules on citizen reception; arranging convenient locations and other necessary conditions for citizen reception at the commune level;
Directly receive citizens at citizen reception locations for at least 2 days in 1 month and perform unexpected citizen receptions in prescribed cases;
Closely coordinate with relevant agencies, organizations, and units to receive citizens and handle cases where many people share complaints, denunciations, recommendations, and reflections on one content; ensure safety and order for citizen reception activities;
Report on periodic and unscheduled citizen reception work to competent agencies and organizations.
Chairman of the commune-level People's Committee assigns appropriate units to perform tasks of advising on periodic and unscheduled citizen reception; advising on assigning civil servants to perform regular citizen reception at commune-level citizen reception locations;
Explain and guide citizens to implement complaints, denunciations, recommendations, and reflections in the correct order, procedures, and in the correct agencies, organizations, units, and individuals with competent authority to resolve;
Request citizens to comply with decisions to resolve complaints and decisions to handle denunciations that have been resolved by competent agencies, organizations, units, and individuals in accordance with policies and laws; receive, classify, and handle complaints, denunciations, petitions, and reflections;
Monitor and urge the resolution of complaints, denunciations, petitions, and reflections under the jurisdiction of the Chairman of the People's Committee at the commune level; summarize the situation and results of citizen reception and complaint handling work within the scope of responsibility of the Chairman of the People's Committee at the commune level.
