Clarify prolonged backlog cases, reasons for slow resolution

ANH HUY |

National Assembly Chairman Tran Thanh Man requested clarification of prolonged backlog cases; reasons for slow resolution and responsibilities of competent authorities.

On the afternoon of May 25, in Hanoi, Politburo Member, National Assembly Chairman Tran Thanh Man worked with the Standing Committee of the Committee for Petitions and Supervision on key tasks for 2026 and the term 2026 - 2031.

At the working session, the National Assembly Chairman requested the Standing Committee to clarify, after being consolidated, how effectively the new model has been promoted? Has the consolidation of people's petitions and supervision points created a combined strength or not? Which stage is currently a bottleneck?

It is necessary to focus on exchanging and clarifying solutions so that people's aspirations work must go beyond the simple administrative approach of receiving, classifying, transferring petitions, summarizing petitions; clarifying backlog and prolonged cases; reasons for slow resolution; responsibilities of competent authorities; monitoring mechanisms after transferring petitions; solutions to overcome the situation of formal answers and avoidance.

At the same time, the supervision requirements must be more substantive, sharper, more focused and ultimately the results. The Committee must clarify the criteria for selecting supervision topics; regulating mechanisms, avoiding duplication and spreading; quantifying the results of implementing recommendations after supervision.

In particular, it is necessary to strengthen the application of information technology, build and effectively operate software to manage complaints and denunciations and software to monitor monitoring activities.

The effectiveness of supervision does not lie in organizing many delegations to inspect directly, but must be based on connecting and exploiting the common database of the country, ministries, branches and localities to detect problems.

For example, for current hot national and people's livelihood issues such as food safety or counterfeit goods, fake goods, imitation goods, and poor quality goods, the Committee needs to clearly define the mechanism for connecting and summarizing information to serve effective supervision work?

Chủ tịch Quốc hội Trần Thanh Mẫn làm việc với Thường trực Ủy ban Dân nguyện và Giám sát. Ảnh: Phạm Thắng.
National Assembly Chairman Tran Thanh Man works with the Standing Committee of the Committee for Petitions and Supervision. Photo: Pham Thang.

The National Assembly Chairwoman clearly stated that the Committee for Petitions and Supervision must be the pillar in the supervisory activities of the National Assembly; effectively coordinate with the supervisory activities of the Ethnic Council and other committees; clearly distinguish between the supreme supervision of the National Assembly, thematic supervision of the National Assembly Standing Committee and regular supervisory activities.

In digital transformation, the Committee further clarifies the progress, obstacles, and roadmap for deploying systems to serve supervision, voter petitions, citizen reception, and handling of petitions; the ability to connect with data of the Government Inspectorate, ministries, branches, and localities.

The National Assembly Chairwoman also requested to clarify solutions to improve productivity, quality of advice, standardize processes, clearly assign people, clearly assign tasks, clearly define products, clearly define deadlines, and clearly define responsibilities.

ANH HUY
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