Recently, LPBank Luc Nam Transaction Office (Bac Ninh province) recorded a case of a female customer (65 years old) coming to the counter to request an early withdrawal of all 2 savings books with a total value of 400 million VND.
During the process of receiving the request, the trader noticed that the customer was showing unusual psychological signs, worried, constantly answering the phone and urging the staff to urgently transfer money to a strange account. Through professional exchanges and psychological grasp, bank employees determined that customers were being manipulated, threatened, and asked to transfer money by subjects claiming to be police officers to "serve the investigation".
Immediately, the trader skillfully delayed the transaction, reassured the customer, and secretly contacted the Luc Nam Commune Police. Thanks to the timely intervention of the bank and the authorities, customers have regained their sleep, stopped transferring money, and preserved their life-long assets.
Recognizing the positive contributions to the movement of the entire people protecting national security, the People's Committee of Luc Nam commune awarded a Certificate of Merit to the collective and staff of PGD LPBank for their outstanding achievements in crime prevention.
Not only in Luc Nam, this vigilance spirit has been spread throughout the LPBank system. Previously, on September 11, at the PGD Nghia Dan Upgraded Post Office (Nghe An), officers and employees here also coordinated with Nghia Dan Commune Police to successfully prevent a similar incident, helping an elderly customer avoid losing 10 million VND to a scammer over the phone.
LPBank representative said: "In addition to investing in technology security solutions, we identify the human factor as the final important blocker. Each trader not only carries out financial activities but also becomes a risk 'filter' to protect the legitimate rights of customers".
Through the above cases, banks and authorities continue to issue special recommendations to people: Police agencies and prosecutors should never work by phone to ask people to transfer money to personal accounts for the purpose of verification or investigation.
People need to be vigilant, stay calm when receiving threatening calls and absolutely not transfer money to strangers. When in doubt, you should immediately contact the nearest police agency or bank staff for support.
THERRY SCHEDULE USE USE money transfers to strangers or when receiving calls claiming to be police officers, prosecutors request money transfers "for investigation services".
DO IT when receiving calls with signs of threat, blackmail and SCHEDULE to the nearest police agency for support.
The police never ask people to transfer money to their personal accounts for verification.
Always be careful and immediately contact the bank or the police when there is any doubt.
