It is known that in August 2023, Ms. D.T.N.A. (residing in Long Xuyen, An Giang) has participated in Manulife's life insurance product "Prosperity Asset" distributed through VietinBank An Giang branch. Customers also buy additional attached products such as Expanded Health Subsidy, Expanded serious illness and Support for fee payment for insured to increase protection rights.
In early 2024, she was diagnosed with terminal colon cancer, and passed away in mid-2025 after treatment. After receiving the information, Manulife and VietinBank staff proactively guided the family to carry out procedures to request payment of insurance benefits.
After completing the documents, the customer's family received a total of nearly 3.2 billion VND in insurance benefits, including 2 billion VND in death compensation; nearly 1.1 billion VND in fee support benefits; and 100 million VND in final serious medical benefits paid during the customer's treatment. The family representative said that the payment helps maintain life and take care of the children in the future.
Previously, in the train capsize accident in Ha Long at the end of July, Manulife also decided to pay more than 9.2 billion VND to the families of the 6 victims. According to the company, in the first 6 months of 2025, the total amount of insurance benefits paid to customers reached nearly 4,000 billion VND.
