The National Assembly has passed the Law amending and supplementing a number of articles of the Law on Citizen Reception, Law on Complaints, and Law on Denunciations. This Law takes effect from July 1, 2026.
This Law has amended and supplemented a number of articles of the Law on Complaints.
Accordingly, Article 10 is amended and supplemented as follows: The complainant may withdraw the entire content of the complaint or part of the content of the complaint at any time during the complaint and complaint settlement process.
The withdrawal of complaints is carried out by a complaint withdrawal form or a record of the complaint withdrawal opinion of the complainant when working with the complaint settler or the complaint content verifier.
The complaint withdrawal form, the minutes recording the opinion of withdrawing the complaint must have the signature or fingerprint of the complainant and be sent to the competent person to resolve the complaint.
In case the complainant withdraws part of the complaint content, the remaining complaint content shall continue to be resolved according to regulations; in case the complainant withdraws the entire complaint content, it shall be implemented according to the provisions of point a, clause 2, Article 11a of this Law.
The content of the withdrawn complaint will not be considered or resolved again, unless there is a basis to determine that the complainant withdraws the complaint due to coercion or threats.
The law also supplements on temporary suspension and suspension of complaint resolution.
Accordingly, the person with complaint resolution authority temporarily suspends complaint resolution in the following cases: Due to force majeure events or other objective obstacles that the complainant cannot continue to participate in the complaint resolution process.
It is necessary to wait for the results of the resolution of competent agencies, organizations, and individuals on issues directly related to the content of the complaint.
The person with jurisdiction to resolve complaints shall suspend the resolution of complaints in cases such as: The complainant withdraws the entire complaint; the complainant dies but the rights and interests related to the content of the complaint are not inherited; the complaining agency or organization is dissolved, bankrupt or ends operations but the rights and obligations related to the content of the complaint are not inherited.
The complaint case no longer has the subject or content to be resolved; the case has been accepted by the Court or has been resolved by a judgment or decision of the Court.
Decisions on temporary suspension or suspension of complaint resolution must clearly state the reason, legal basis and be sent to the complainant, the person being complained about and relevant agencies, organizations, and individuals.
When the grounds for temporary suspension are no longer available, the complainant will continue to resolve the complaint and notify the relevant parties; the time of temporary suspension of complaint resolution is not counted as the complaint resolution period.
