On February 28, Mr. Hinh Tien Luan - Deputy Director of the Public Administration Service Center (under Khanh Binh Commune People's Committee, An Giang province) - said that receiving and processing more than 2,330 dossiers in 6 months shows the effectiveness and timeliness of the new model. After the Binh Ngo Lunar New Year holiday 2026, the number of people coming to resolve administrative procedures increased significantly compared to the time before Tet.
Specifically, the demand for applying for jobs, certifying, certifying copies, confirming applications for personal work... has increased significantly. In which, procedures related to job application documents are among the groups that people are most interested in after Tet. Faced with this situation, the police agency, the justice department and public administrative centers have strengthened human resources to process dossiers promptly, avoid congestion, and ensure effective service to people.
After Binh Ngo Tet 2026, there will be times when the Khanh Binh Commune Public Administrative Service Center receives from 200–300 applications per day. Applications are mainly concentrated in areas such as job application, certification, and certified papers," Mr. Luan said.
According to Mr. Luan, the fields that people are most interested in today are civil status, notarization and procedures related to labor - war invalids and society, industry and trade, land. Quick, timely, and transparent resolution has significantly reduced overload and waiting, and at the same time enhanced people's trust in public authorities.
When the process is standardized, each dossier has a tracking code and a specific resolution time limit. If there is a delay, the system will automatically warn. This forces officials and civil servants to raise their sense of responsibility and proactively handle work on time," Mr. Luan said.
Mr. Hinh Tien Luan also shared that the application of dossier management software helps leaders easily monitor progress. Backlog dossiers are reviewed regularly, avoiding the situation of "soaking" dossiers or shirking responsibility. Reducing intermediate levels also contributes to limiting negativity. When people only work with one focal point, the process is public and transparent, and the opportunity for harassment and causing trouble is significantly narrowed down. This is an important factor in strengthening people's trust in public authorities.
Mr. Luan said that after completing the procedures, people can evaluate the service attitude, processing time and clarity of the guidance. Feedback and recommendations are directly transferred to in charge leaders. From there, taking people's satisfaction as a measure is no longer formalistic but has become a criterion for emulation and evaluation of cadres and civil servants. Cases with low satisfaction rates must organize reviews, identify causes and propose solutions to overcome them.
On July 1, 2025, the Khanh Binh Commune Public Administrative Service Center (An Giang province) officially went into operation. After 6 months, as of the end of December 2025, the center has received and processed more than 2,330 dossiers in all fields under the authority of the Commune People's Committee. This figure shows that the demand for administrative procedures of people and businesses is very large, and also reflects the increasingly important role of the center in the administrative reform process in the locality.
