The Ho Chi Minh City Department of Home Affairs has just submitted to the Ho Chi Minh City People's Committee the policy to build and promulgate a Project on building smart administrative offices in the city.
The project aims to bring all activities of state administrative agencies to the digital environment, from internal management to serving people and businesses, thereby building a more modern, transparent and effective administration.
One of the key contents of the project is synchronous investment in information technology infrastructure, developing high-performance data centers to serve AI and Internet of Things (IoT) applications.
Ho Chi Minh City will prioritize building shared digital platforms, data interconnection between agencies and virtual assistant applications in operations as well as serving people.
Data is standardized according to the principle of "right, sufficient, clean, live, unified, shared", while promoting the digitization of dossiers, administrative procedures and building key specialized data warehouses.
AI applications will be put into operation to automatically detect errors, deeply analyze data and support periodic reporting.
Notably, the city is expected to establish an Administrative Performance Management Center with a real-time data control panel system to serve the supervision work of leaders at all levels.
This system is integrated with an AI-based intelligent warning mechanism, automatically tracking work processing progress and issuing warnings in three levels.
Green level applies to upcoming deadlines under 24 hours and sends a direct reminder notice to the responsible civil servant. Yellow level applies to delayed deadlines under 48 hours and automatically reports to the department head. For serious delays, the system will activate a red alert and report directly to the head of the agency for handling.
The project also aims to change the management method from monitoring the working process to evaluating output efficiency. Ho Chi Minh City will build a set of KPI and OKRs digitized for each job position, integrated into a centralized digital work platform to assign tasks and monitor implementation results from leadership to each civil servant.
A noteworthy new point is the project proposing a pilot hybrid work mechanism (Hybrid Work). Accordingly, civil servants working in advising and researching key tasks, policy and strategy planning can register to work remotely 1-2 days a week.
The evaluation will be based on the quality of output products instead of pointing out or requiring regular presence at the agency. Meetings and briefings are maintained through online platforms.
According to the proposed roadmap, the period 2026 - 2027 will focus on building a platform with the completion of the legal framework for flexible working models, issuing a digital KPI set and installing 24/7 self-service kiosks in residential areas.
The 2028 - 2029 period will implement comprehensive transformation, in which at least 30% of advisory and internal positions will apply the home rotation mechanism and operate shared data warehouses throughout the city.
From 2030 onwards, Ho Chi Minh City aims to complete the smart governance ecosystem, operating the administrative apparatus entirely in a digital environment, not limited by physical administrative boundaries. The city also sets a target that 100% of leadership direction and administration decisions are supported by big data analysis systems and AI.
