With the deployment of the i-HaTinh application, people can send feedback content along with images, videos and GPS locations of the scene on mobile devices, helping functional agencies quickly identify locations and handle problems.
In addition to mobile applications, people can also call the hotline 19009038 to report directly. The switchboard operator will receive, confirm, update content into the system and transfer it to competent authorities for handling.
People can monitor the status of handling feedback in real time, including the steps: received, being processed, completed and knowing which agency is responsible for resolving it.
After receiving the handling results, people can assess the level of satisfaction. This is an important basis for the government to assess the effectiveness of the units' work, contributing to improving the accountability and service quality of state agencies.
People can interact with processing results and receive automatic notifications on their phones when there is a new update on feedback or when there is an emergency notification from the government.
Speaking at the ceremony, Mr. Phan Thien Dinh - Chairman of Ha Tinh Provincial People's Committee emphasized: The event of deploying the Ha Tinh digital citizen application integrating a platform reflecting the current situation marks the beginning of the determination to successfully build digital government and digital citizen technical infrastructure according to the smart city model with the orientation of the people as the center.
The implementation of the i-HaTinh application is to concretize the policy of transforming the "administrative management" mindset to the "service" mindset; is a "bridge" between the government and the people through modern technology platforms; is a strong affirmation of the determination to build a serving, transparent, and people-oriented government.
I call on each official, civil servant, public employee, each citizen and business in the province to actively participate in using the application, together with the government to detect, reflect and promptly solve problems arising in life, contributing to building a modern, transparent and sustainable Ha Tinh," Chairman of Ha Tinh Provincial People's Committee said.
