According to records, from early morning, the processes of receiving documents, guiding and processing have been automated thanks to modern technology systems. People only need a few simple steps to complete the registration steps.
Mr. Nguyen Phuong (Dong Da - Hanoi) said that he came to notarize documents and felt that the current public service has changed a lot compared to before. "Professional staff style, good service attitude, everything is clearer and more convenient. I hope this model will continue to be expanded," he said.
Sharing the same experience, Mr. Nguyen Vinh Luong (Hoan Kiem - Hanoi) said that public services have now had many positive changes compared to before.
"In the past, I had to ask many places, going to one unit and pushing it to another. Today I went to the Center to ask about paying taxes on unpaid registration and was given very detailed instructions. It was less than 5 minutes. I am really satisfied, he said.
Mr. Luong also said that he was worried that merging and changing the model could cause difficulties, but the reality was completely opposite. "The working style of the Public Administration Service Center is very modern and transparent, I am very excited" - he shared.
Mr. Do Thanh Ha - Civil servant at the Center shared that on the first day alone, the unit received 70 to 90 citizens to complete procedures such as birth, death, issuance of documents, business registration, real estate documents and even documents related to the Department of Planning and Architecture.
According to him, the application of the administrative boundaryless model has caused a significant increase in the number of people coming to do procedures compared to before July 1. Procedures previously under the authority of the district are now received and processed at the ward or Center, making it convenient for people to move.
At the Hanoi Public Administration Service Center branch No. 3, people are instructed to get consecutive numbers at automatic kiosks, declare information online, then use digital stations to scan and store documents. Data from here is immediately transmitted to the professional department, helping the process of processing documents to take place quickly and synchronously.
The center is also equipped with a computer system, modern software, scanning machines and an information system provided by MobiFone, providing technical support. Mr. Ha said that since its implementation, MobiFone's information system has been operating stably, meeting the requirements of processing documents and improving the performance of staff.
It is known that MobiFone is a unit that coordinates the implementation of the Administrative Procedure Information System in Hanoi and Thai Nguyen. Before officially deploying on July 1, MobiFone had organized support for system installation to fully meet the requirements of the two-level government model, synchronizing data between the provincial, municipal and commune and ward levels. The system helps streamline the processing process, save operating resources, reduce overlap, and improve the management and supervision capacity of local governments.
The application of technology in the process of receiving and processing documents contributes to improving transparency, increasing the ability to control progress and quality of handling administrative procedures. This model also helps people and businesses to monitor the progress of processing documents in real time, saving costs, travel time and waiting.
The implementation of the system also aims to realize the spirit of Resolution No. 57 of the Politburo on the development of science, technology, innovation and national digital transformation. With a modern technology platform, local governments can gradually shift to a service model, taking the people as the center, improving the quality of public administration activities.
It is known that in the coming time, Hanoi Public Administration Service Center, branch No. 3, will add more equipment and software upgrades.
Right from the first days of implementation, the two-level government model in Hanoi has recorded the positive response from the people. The synchronous organization of operations between the government and technology enterprises opens up a new direction in administrative reform, helping to increase people's trust in the public authority apparatus, contributing to building a modern, friendly and efficient administration.
