New apparatus with quality and quantity requirements
After a week of operation, the apparatus of administrative units at both levels officially came into operation, marking a new development stage opened with the goal of streamlining, being more efficient, efficient and closer to the people, serving the people better.
Localities simultaneously deploy many measures to ensure effective and stable operation of the apparatus such as arranging means of transport to pick up and drop off officials and civil servants working between administrative headquarters in the new province and city; organizing training and coaching (profession of processing documents in the electronic environment) for commune-level officials and civil servants; arranging cadres and civil servants with experience in directly guiding cadres and civil servants who have just received their jobs...
According to initial reports from localities, the operation of the 2-level administrative unit model is basically smooth and stable; administrative procedures are resolved quickly, without interruption.
After a week of operating the two-level local government apparatus in Hanoi in particular and the whole country in general, what satisfied the people was the service attitude of the staff and civil servants. Some localities in Hanoi have focused on resolving "hot spots" and complicated issues related to land violations, construction order, and site clearance such as: Phu Xuyen commune, Phuong Liet ward, Quoc Oai commune...
In Hai Phong, from July 1 to the morning of July 5, the Ngo Quyen Ward Public Administration Service Center received and processed 1,183 records. In the first week of operation, the number of people coming to do procedures was quite large, the staff and civil servants at the center handled the procedures quickly and promptly, ensuring that administrative activities took place smoothly, without congestion or delays.
Reviewing the actual operations of a number of Public Administration Service Centers, Hai Phong City Party Secretary Le Tien Chau requested departments to organize a meeting at the end of each day to summarize the problems and difficulties arising in the process of receiving and handling administrative procedures, promptly report to competent authorities for resolution. The center proactively establishes Zalo groups or online interactive channels to support people to prepare complete documents before coming to work directly, avoiding the situation of traveling many times...
From July 1-4, the total number of administrative procedure records received by Quang Ninh province was nearly 5,500, including nearly 1,700 online records. The Quang Ninh Provincial Public Administration Service Center is continuing to fix some errors related to the operation of the new administrative procedure information system, aiming to perfect the system to ensure receipt and return of non- boundary administrative results (from commune to commune, province to commune, commune to province), handling electronic records throughout, convective - convective... contributing to the truly effective operation of local government at 2 levels, serving people and businesses.
Solving all the needs of the people
Ms. Nguyen Thi Ngoc Linh - Deputy Director of the Quang Ninh Provincial Public Administration Service Center - said that every day, there are online meetings between the Provincial Public Administration Service Center, technical staff supporting the system construction and staff of the public administrative service center of 54 communes, wards and special zones, immediately handling problems arising during the day to be able to resolve them in a smooth and synchronous manner on the system.
Thereby ensuring that all citizens have access to documents, not letting any citizen have their administrative procedure documents resolved due to the rearrangement of administrative agencies.
Deputy Minister of Home Affairs Nguyen Thi Ha said that basically, administrative procedures serving people and businesses have been operated immediately and smoothly when officially put into operation since July 1.
In the coming time, along with promoting administrative reform and digital transformation, localities will focus on implementing administrative procedures in the electronic environment to ensure publicity, transparency, reduce time and costs for people and businesses.
