The Hanoi City Traffic Management and Operation Center in collaboration with Hanoi Railway Company Limited, the pilot implementation unit of the electronic ticket system, will deploy virtual tickets (non-physical tickets) for daily and weekly tickets on the two metro lines Cat Linh - Ha Dong and Nhon - Hanoi Railway Station.
The pilot period starts from August 1, 2025. Here's how to register, buy tickets and use virtual tickets:
Register and buy tickets:
Step 1: Access the App store application (for IOS operating system) or CH play (for Android operating system) download the "HN Traffic Card" application.
Step 2: Enter your phone number, enter an OTP code to register for an account. After successfully registering, log in to the application using the registered phone number and password.
Step 3: Select Register and buy tickets, users select Subject, Ticket type and Transport type "Metro - single-route ticket card".
Step 4: The system displays the entered information for each type of ticket card, here select the ticket type (day ticket, weekly ticket) you need to buy. Enter personal information to complete the purchase of a daily ticket.
Step 5: Make a QR code scan payment via the Mobile Banking payment application corresponding to the ticket type and ticket price according to regulations.
Step 6: The ticket registration and purchase report system is successful. Users can use the ticket card immediately after completing the payment.
How to use virtual tickets:
Step 1: Submit a virtual card
Passengers present a virtual card in the "HN Traffic Ticket Card" application on their smartphone.
- The ticket QR code is designed to prevent taking screen photos to prevent scams of many users using the same ticket.
- The dynamic QR code automatically changes in 30 seconds with the Tramoc logo flashing continuously.
Step 2: Control the virtual card
The service staff at the virtual card identification station successfully generated the virtual card according to the following identification signs:
A dynamic QR code appears (valuable for 30 seconds countdown)
The logo of the Center is always flashy.
Customer information: Full name, date of birth, time of use, ticket code.
- valid card: The customer's smartphone screen appears the following information:
The QR code is dynamic, automatically changing after 30 seconds of counting down.
The information of the passenger's ticket card is shown: Full name, date of birth, time of use, ticket code.
- Incorrect card:
The customer's smartphone screen does not appear a dynamic QR code, automatically changing after 30 seconds of counting down the type of ticket the customer has purchased.
