The art of "defusing" psychology from transparent procedures
At the Conference to commend advanced examples in studying and following Ho Chi Minh's ideology, ethics, and style organized by the An Giang Provincial Labor Federation in May 2026, the story of BS.CKII Tran Van Loi - Secretary of the Party Committee, Director of An Giang Obstetrics and Pediatrics Hospital, Chairman of the An Giang Provincial Young Physicians Association - received great praise from delegates for his humane and combative medical management thinking.
With more than 10 years of experience facing the line of life and death at the Emergency Department of the Provincial General Hospital before taking on the role of Director of the Obstetrics and Pediatrics Hospital, Dr. Loi possesses deep empathy for the crowd mentality at the hospital. When thoroughly grasping the working spirit to all employees at the unit, he frankly gave a realistic lens: "View patients and relatives as'delayed bombs' to have the most subtle and best way of handling them". According to Mr. Loi, extreme anxiety about illness, combined with financial insecurity or a shortage of visiting staff... easily makes many patients' families fall into a state of stress, ready to explode with emotions.
In that context, if a doctor is not skillful, just a very small act or attitude is enough to "ignite the fire". Instead of just calling for improving medical ethics with a general slogan, Dr. Loi chose to "defuse the fuse" by redesigning the medical examination and treatment process.
The hospital promotes digital transformation, digitizes processes and publicly and clearly lists timelines for receiving and returning specific results. This solution helps patients easily monitor stages, no longer having to rush back and forth to inquire, thereby eliminating the risk of conflicts arising.
This transparency initiative has helped the hospital reduce up to 30% of the time to carry out administrative procedures. "Usually, many patients just see a blouse and ask, but not all staff know the content in another stage. If they are confused and answer'don't know', the anger of relatives easily arises. Therefore, standardizing time and procedures is the way to protect both patients and medical staff from unnecessary collisions," Dr. Loi concluded.
Systemic thinking" and 4 recommendations to protect healthcare workers
Turning awareness into action, shifting the "movement" thinking to the "system" thinking, Dr. Loi believes that the leader who wants to effectively implement studying Uncle Ho must be thorough, impartial, dare to take responsibility and say no to achievement disease.
Towards the National Congress of Vietnam Trade Union, as the person directly managing and caring for the lives of hundreds of medical staff, BS.CKII Tran Van Loi sent 4 core proposals from practice.
First, invest resources: It is necessary to continue to pay attention to appropriate investment in provincial-level specialized hospitals, especially key areas such as obstetrics and pediatrics, resuscitation, neonatal medicine and digital transformation.
Second, human resource development: In addition to policies to retain capable people, it is necessary to strengthen training mechanisms, continuously update expertise and transfer high technology to local healthcare.
Third, protecting doctors: Continue to build mechanisms to honor and protect legitimate rights and create safe conditions for health officials and employees to feel secure in their work in the face of increasing social and professional pressures.
Fourth, replicate model points: Encourage hospital quality improvement models associated with behavioral culture and patient safety so that the study of Uncle Ho truly goes into depth, with specific measurement products.
Not only fulfilling his role in management to reduce pressure on staff at the unit, in his position as Chairman of the An Giang Provincial Young Physicians Association, BS.CKII Tran Van Loi is also a "flagpole" gathering young local intellectuals. Through this, he has attracted hundreds of doctors and nurses to embark on volunteer medical examinations, medicine distribution and health education communication for vulnerable people in remote and isolated areas.
Studying and following Uncle Ho at An Giang Obstetrics and Pediatrics Hospital is not a distant thing. It is defined by understanding the pain of patients, by each safe shift and persistently improved procedures every day. The efforts of the hospital collective and Dr. Tran Van Loi personally are the most practical actions of medical workers, contributing to firmly consolidating people's trust in the country's healthcare.
