The person handling the complaint shall verify or coordinate with the inspection agency at the same level or other agencies, organizations and individuals to verify the content of the complaint. The verification of the complaint must be done in writing.
In which, the document assigned to verify the content of the complaint includes: Day, month, year of verification; The person assigned to verify the content of the complaint; full name, address of the person being reported or full name, headquarters of the agency or organization being reported; Contents to be verified; Time for verification.
Article 28 of Regulation 05/QD-TLD in 2024 also clearly states that those who verify the content of the complaint must take necessary measures to collect information, documents, and clarify the content of the complaint. The information and collected documents must be recorded in documents, and when necessary, they must be made into a record, and kept in the complaint file.
During the verification process, the person verifying the content of the complaint must create conditions for the accused to explain and provide evidence to prove the correctness and errors of the content to be verified.
In addition, the person verifying the complaint content is required to come to the whistleblower to work and provide information and documents related to the complaint content that the whistleblower has received.
Request the accused to come to work, explain the defendant's behavior, provide information and documents related to the complaint content; Request and request other agencies, organizations and individuals to provide information and documents related to the complaint content; Ensure objectivity, honesty and compliance with the law in handling the complaint.
Apply necessary protective measures according to authority or recommend competent authorities to apply protective measures against whistleblowers; Do not disclose information on the settlement of complaints; ensure the legitimate rights and interests of the accused when there is no conclusion on the content of the complaint.
Finally, when completing the verification of the complaint content, the person assigned to verify must have a written report to the complaint settler about the results of the verification of the complaint content and propose handling measures.
In case of withdrawal of the complaint, the whistleblower has the right to withdraw the entire complaint or part of the complaint before the complaint settler makes a conclusion. However, the withdrawal of the complaint must be done in writing.
