On the evening of June 2, Ms. Nguyen Thuy Dung (Hanoi) said that she received a message from the network operator requesting to check and confirm subscriber information.
After reading it, I was quite hesitant because recently there have been many scam warnings. I don't know if these are real or fake messages, whether I need to click on the link or go to the store," Ms. Dung said.
According to Ms. Dung, after researching more carefully on VNeID, she learned that the phone number she was using was still in her name and she had completed status confirmation.
Not only Ms. Dung, many users are also facing a similar situation when continuously receiving notifications related to subscriber confirmation before the June 15th milestone.
According to the Telecommunications Authority (Ministry of Science and Technology), people should access the VNeID application to check phone numbers that are in their name.
Here, users can know exactly how many subscribers they are named and the confirmation status of each number.
If the phone number being used appears on the system, people can confirm "Use".
In case of detecting a phone number that is not in their right to use or does not know who is using it, people can choose "Not to use" for telecommunications businesses to continue to review and verify according to regulations.
How to distinguish real and fake messages?
According to telecommunications businesses, subscriber confirmation notifications are usually sent from the network operator's official channel or displayed on the telecommunications business's application.
Users should be wary of messages containing strange links, requesting to provide passwords, OTP codes or personal papers through unofficial platforms.
If suspected, people can re-check the information on the VNeID application, the network operator's application or contact the switchboard to verify.
When is biometric authentication needed?
Not every subscriber must perform biometric authentication immediately upon receiving a message.
According to information from the Telecommunications Authority, biometric authentication is applied to cases where network operators require updating or verifying subscriber information according to regulations.
In addition, from June 15, 2026, subscribers with end-to-end device changes will have to re-enact facial biometric verification.
When do you need to go to the transaction store?
In many cases, users can complete the confirmation or authentication steps directly on the carrier's application.
However, if inaccurate subscriber information is detected, cannot be verified online or needs to re-engage the contract, people should go to the network operator's transaction point for support.
According to the Telecommunications Authority, for subscriber numbers that are confirmed by the registrant as not being used, the telecommunications enterprise will continue to notify the current user to re-enter into the contract and verify information according to regulations.
By June 15, 2026, subscribers who have not performed status confirmation according to regulations will have their outgoing service temporarily suspended, including making phone calls and SMS messages to other subscribers. Therefore, when receiving notifications from network operators, users should check on VNeID instead of ignoring or waiting until close to the deadline to perform.
