According to information from the Drug Administration of Vietnam (Ministry of Health), based on current legal regulations on sanctioning administrative violations in the field of health and cosmetics management, and the test results of the Central Institute for Drug Quality Control, the batch of Vitamin Acnes Facial Cleansing Cream - tube 50g, batch number EB01B, expiration date 08.05.2028, which Rohto - Mentholatum Co., Ltd. (Vietnam) is responsible for putting on the market and production, has been found to not meet legal requirements.
The product sample was taken by the Central Institute for Drug Quality Control at the Go! Long Bien supermarket system (Hanoi) for quality inspection. Test results showed that the sample contained Sodium benzoate, a substance not disclosed on the product label as well as not in the formula that had been granted the Receiver of the Cosmetic Product Announcement Form.
Explaining to functional agencies, Rohto – Mentholatum Co., Ltd. (Vietnam) said that Sodium benzoate was not directly added to the product formula. However, the Dehyton KE-AS (INCI: Cocamidopropyl Betaine) ingredient used in the production process contained this substance, leading to deviations compared to the published dossier.
Faced with the above violations, the Drug Administration of Vietnam requested to suspend circulation, recall and destroy nationwide the batch of Vitamin Acnes Facial Cleansing Cream – 50g tube, batch number EB01B, expiration date 08.05.2028.
The reason for recall is that the product containing sodium benzoate, which is not in the formula, has been granted a Receiver of the Cosmetic Product Announcement Form.
The Drug Administration of Vietnam requests the Departments of Health of provinces and cities to notify establishments trading and using cosmetics in the area to immediately stop trading and using batches of violating products; organize recall and destruction according to regulations; and at the same time inspect, supervise and handle cases of non-compliance.
For Rohto – Mentholatum Co., Ltd. (Vietnam), the enterprise must send a recall notice to the entire distribution system, receive products back and destroy the entire batch of goods that do not meet requirements. The company must also report the results of recall and destruction to the Drug Administration of Vietnam before February 13, 2026, and at the same time review other batches of products that have been produced to promptly recall if similar violations are detected, report before January 29, 2026.
In addition, the Ho Chi Minh City Department of Health is assigned the task of closely monitoring the process of recall and destruction; recalling the receipt number of Cosmetic Product Declaration Form 418/22/CBMP-BD according to regulations; inspecting the compliance with the law on cosmetics management of enterprises and handling violations (if any). The results of inspection and supervision must be reported to the Drug Administration of Vietnam before February 28, 2026.
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