The Government Inspectorate has just issued a Report on the results of resolving and responding to voters' petitions sent before the 10th Session, 15th National Assembly.
In which, voters in Nghe An province proposed that the Government Inspectorate study and advise the Government to submit to the National Assembly for consideration the amendment and supplementation of the Law on Citizen Reception, in the direction of stipulating that the Chairman of the Commune-level People's Committee receives citizens periodically once a week (instead of at least 1 day a month as currently) and implements unexpected citizen receptions, in order to ensure suitability with reality and not affect the regular operation of the Commune-level People's Committee.
Regarding this issue, the Government Inspectorate said that on December 10, 2025, at the 10th Session of the 15th National Assembly, the National Assembly passed the Law amending and supplementing a number of articles of the Law on Citizen Reception, the Law on Complaints, the Law on Denunciations No. 136/2025/QH15, and the Law amending and supplementing many contents related to citizen reception, which stipulates that the Chairman of the Commune-level People's Committee directly receives citizens periodically at the citizen reception location for at least 2 days in 1 month.
This regulation ensures synchronization with Regulation No. 11-QD-i/TW dated February 18, 2019 of the Politburo on citizen reception of Party committee heads, in accordance with the current model of commune-level government organization and ensuring that communes perform well the task of citizen reception.
Previously, according to Deputy Inspector General of the Government Le Tien Dat, the Law Amending and Supplementing a Number of Articles of the Law on Citizen Reception, the Law on Complaints, and the Law on Denunciations have many important new regulations.
In which, the highlights are: supplementing regulations on online citizen reception; temporary suspension, suspension of complaint resolution; withdrawing part of the content of complaints.
The law has allowed continued resolution when the complainant does not attend the dialogue; and at the same time supplemented the principle of determining the authority to resolve denunciations in cases not yet regulated by law.
The responsibility of the Chairman of the People's Committee at the commune and provincial levels and of state management agencies not to organize inspections in citizen reception and settlement of complaints and denunciations is also more clearly stipulated in the law.
