Participating in the banking industry digital transformation event, Kien Long Commercial Joint Stock Bank (KienlongBank) brings an ecosystem of digital products and services, especially with the unique highlight AI Transactor (AI Teller), playing an important role in providing in-depth, specialized, personalized financial services to each customer.
With AI Transactor, today's customers will have more options to communicate, interact and use KienlongBank's services. As an advanced version of generative AI researched and developed by KienlongBank staff in the spirit of mastering technology, an AI Transactor can automatically perform daily tasks such as providing information about products, policies, process instructions or supporting customers to quickly look up information.
AI traders are considered an extension, supporting traditional traders to provide in-depth, specialized 24/7 services, comprehensively personalized to the needs of different customers.
Based on KienlongBank's huge, multi-channel, multi-structured data source, with unique AI Genetics, it helps bring the ability to analyze in-depth data, automatically scan and analyze samples to detect and process requests instead of performing manual. Self-study ability with a thinking model through synthetic data, not only learning from new data but also using AI-generated data to continue training, refining and perfecting the model, helping KienlongBank's AI Transactor operate smoothly, "more real, more human".
Sharing at the event, Mr. Tran Ngoc Minh - Chairman of the Board of Directors emphasized: “The application of AI transactions is expected to help customers as well as the bank itself reducing the time and costs in the process of performing the transaction, contributing to the completion of the automation goal of 80% of the main operating process, optimizing 30% of the operating efficiency at the bank. Weakness easily access and make financial transactions 24/7 ”.
In the future, KienlongBank aims to integrate AI Transactor into all platforms, "touchpoints" for communication with customers such as X-Digi Booth system, KienlongBank Plus Mobile Banking application, physical transaction counters... ready to support customers to make transactions anytime, anywhere when needed, thereby contributing to improving service quality.
In the era of rising up, with the spirit of mastering technology, KienlongBank is always ready with all resources to bring products and services, share increasingly high benefits for society and people, bringing the most modern technology to all regions, especially remote areas according to the orientation of the Government and the State Bank.
Previously, KienlongBank also promoted the application of AI in operations with Kiloba. Ai - AI Gen developed by KienlongBank, popularizing "Digital crop education" to the entire product line. Thanks to AI, KienlongBank can significantly reduce human resource costs, processing time and other resources, thereby prioritizing resources in research, diversifying new products and services as well as focusing on improving customer service processes.
With innovative thinking, strong strategy and methodical investment, towards the proud 30-year mark (October 27, 1995 - October 27, 2025), KienlongBank's journey in the " era of Rising" is a strong commitment to sustainable innovation, bringing real values to customers, investors, as well as the community and society; thereby continuing to affirm its position on the financial map to accompany and contribute to the development in the era of the country's rise.
