Warning of unusual signs for money receiving accounts
From November 5, 2025, Vietcombank officially expanded the implementation of the feature of Warning of money receiving accounts with signs of suspected fraud and scams (feature "VCB Alert") for money transfer transactions in Vietcombank on VCB Digibank and at the counter.
Specifically, when customers make online money transfers, the system will automatically issue a warning if the recipient's account has signs such as: The recipient's information does not match the national database on population; The recipient's account is on the warning list of the competent State agency; The recipient's account is on the list of suspected risks... In case of transactions at the counter, Vietcombank staff will proactively notify customers when the recipient's account has similar suspicious signs.
Based on the warning information, customers can proactively decide whether to continue making transactions or not.
Hundreds of thousands of money transfer transactions have been promptly warned
Previously, from June 30, 2025, Vietcombank deployed the Phack feature for receiving money with signs of suspected fraud and scams (VCB Alert) for Napas24/7 Express transfer transactions on VCB Digibank. To date, the system has issued hundreds of thousands of warnings to customers when conducting money transfers.
This is an effort of Vietcombank and the authorities to enhance customer protection. However, in the context of increasingly sophisticated and complicated forms of fraud, to ensure safety, Vietcombank still recommends that customers always be vigilant, protect personal information and service confidentiality, regularly monitor risk warning information and safe transaction instructions from the bank and authorities.
