Bright spot in administrative reform
At the Conference to summarize 2024 and deploy directions and tasks for 2025 of the Can Tho City Public Administration Service Center on March 4, impressive results were announced.
Ms. Le Xuan Hoa - Director of the Can Tho City Public Administration Service Center - said that officially coming into operation from February 26, 2024, the Can Tho City Public Administration Service Center has quickly become a centralized unit, receiving and handling more than 1,470 administrative procedures (APs) of 17 departments and branches.
As of December 31, 2024, the Center has received 120,671 records, successfully resolving 118,555 records, reaching a rate of 98.25%. In particular, the rate of file digitalization is 77.21%; the rate of issuing electronic administrative procedure settlement results reached 88.43%, showing a strong transformation in applying information technology to administrative activities.
As a result, the index set serving people and businesses in implementing administrative procedures and public services in the electronic environment of Can Tho has risen to the top of the country (currently ranked 17th), from the bottom of the table in previous years.
"The center was established and put into operation, demonstrating the determination of the city's leaders in promoting administrative reform, towards building e-government and digital government", Ms. Le Xuan Hoa emphasized.
Supervision work is carried out strictly, ensuring no acts of embezzlement or harassment. Communication channels with people are maintained effectively, helping the Center listen and promptly answer all questions and recommendations. As a result, the satisfaction rate of people and businesses reached 100%, demonstrating the trust and appreciation of the community.
However, the Center also faces some difficulties, such as lack of specialized staff, limitations in information technology infrastructure, uncomfortable geographical location...
Promoting the application of information technology
At the conference, Mr. Truong Canh Tuyen - Chairman of Can Tho City People's Committee - requested the Board of Directors of the Center to absorb comments, study and implement contents under its authority and advise the City People's Committee on issues beyond its authority.
The Chairman of the City People's Committee requested attention to the lives of cadres, civil servants and public employees at the Center, promptly resolving arising difficulties and problems. It is necessary to promote the effective implementation of the paperless public service model for 77 TTHCs and implement it interactively for 159 TTHCs.
Strengthen propaganda and guidance for people and businesses to use online public services and pay online. In particular, it is necessary to increase the rate of on-duty processing of records, minimizing overdue records. In case the documents are delayed, an apology must be made to the people and businesses.
The Chairman of the City People's Committee requested the Director of the Department of Science and Technology to coordinate in inspecting and overcoming software and information system errors to resolve administrative procedures. Organize training for cadres, civil servants and public employees on digitizing records and results of handling administrative procedures, issuing results of handling electronic administrative procedures, exploiting and reusing digital information and data.
For the Director of the Department of Home Affairs, the Chairman of the City People's Committee requested a review of current regulations to advise and propose the issuance of support regimes and policies for employees at the One-stop Department at all levels. Study the organization of the Center, advise and propose the City People's Committee to supplement the payroll in a timely manner, avoiding the current concurrent situation.
