This afternoon (6.12), Politburo member and Permanent Deputy Prime Minister Nguyen Hoa Binh chaired a conference to announce 28 decrees on decentralization, delegation of power, and division of authority when organizing local governments at 2 levels.
At the event, leaders of the Government and ministries also introduced the launch of a virtual assistant system to serve cadres, civil servants and people.
According to Permanent Deputy Prime Minister Nguyen Hoa Binh, this tool will help provincial and commune-level government officials easily look up functions, tasks, powers, as well as the process of performing decentralized public duties.
For people and businesses, the virtual assistant will support administrative procedure guidance, provide information about more than 1,800 public services being deployed, aiming to serve "anyway, anywhere", regardless of time or administrative boundaries.
The Permanent Deputy Prime Minister said that the virtual assistant system not only improves the performance of cadres but also helps people access services conveniently and transparently. This is a comprehensive support tool, creating a foundation for an honest and serving government.
The virtual assistant will be integrated into the national digital infrastructure system, acting as a support tool for looking up, monitoring, responding and handling administrative situations. At the same time, the system also contributes to improving accountability, as a basis for assessing service quality and staff capacity.
"This is a huge step forward in administrative reform and information technology application, digital transformation in the public service sector" - said the Permanent Deputy Prime Minister.
At the same time, the Permanent Deputy Prime Minister requested that the two enterprises, the Vietnam Post and Telecommunications Group and the Military Industry and Telecommunications Group, continue to complete the chatbots so that people and officials can use them soon, best starting from July 1.
According to the direction of the Government, the Ministry of Science and Technology, the Vietnam Post and Telecommunications Group (VNPT), the Vietnam Military Industry and Telecommunications Group (Viettel) has urgently prepared AI virtual assistants to meet the demand for Q&A on decentralization, delegation of authority, authority division, serving people, businesses, agencies, cadres and civil servants when organizing the implementation of local government at 2 levels.
VNPT's system has integrated 1,800 public services. Meanwhile, chatbot developed by Viettel mainly supports commune-level civil servants in performing about 1,200 decentralized and delegated tasks.
