After the merger, Tay Ho ward (Hanoi) has a total area of 10.72 km2, population of more than 100,000 people. According to statistics, Tay Ho Public Administration Service Point receives a large number of people coming to handle administrative procedures every day.
"If calculated in turn, each day an officer will have to welcome and support about 100 people. As for online records, the minimum for the civil status segment is about 150-160 records, up to 215 records per day", said Ms. Tran Thi Tuyet Phuong, former Justice officer - President of Thuy Khue Ward (old), now working at the citizen reception department of Tay Ho Ward.
Due to the large amount of work to be done during the day, before 7:30 am, Ms. Phuong and officials and civil servants at Tay Ho Public Administration Service Point were present to prepare equipment, documents, and launch software to serve the settlement of administrative procedures for the people.
"Whether the application is received or not, we still have to respond on the same day. The brothers and sisters are all enthusiastic and dedicated to the view of bringing public services to each home and to each person. Many working days are not finished until 7:30 p.m., or even 8:00 p.m.," said Ms. Phuong.
In addition to entering and processing records, officers at the counter also take on the role of "preacher", both guiding and letting people observe the process.
The counter has two parallel screens, people sitting outside can monitor the entire data entry process of civil servants on the computer. This creates both transparency and helps them better understand how to do procedures so that they can do it themselves next time.
According to Ms. Phuong, receiving the full attention and direction of the leaders of the Party Committee, People's Committee, and staff at Tay Ho Public Administration Point, this is a motivation to further promote their spirit and responsibility, the ultimate goal is to serve the people in the most thoughtful way based on the provisions of the law.
According to the latest ranking of the Index for serving people and businesses in administrative procedures and providing public services in Hanoi, Tay Ho ward has excellently won the top position with 95.13 points.
This achievement is not a surprise, but an inevitable result from the tireless efforts of leaders at all levels to each cadre, civil servant, and ward official, which has been recognized by the Hanoi People's Committee.
"Tay Ho Ward clearly understands that each index increases, each ranking position is improved, meaning that people are served better, faster, and more conveniently. Enterprises are given the most favorable conditions for development, contributing to common prosperity. The people's trust in the government is strengthened and enhanced" - Party Secretary, Chairman of the Tay Ho Ward People's Council Nguyen Dinh Khuyen emphasized.
According to Mr. Khuyen, in the coming time, the ward will continue to take people and businesses as the center of service, considering this a guideline throughout all activities of the ward. Continue to promote the application of information technology, digitize processes, and optimize the Online Public Service Portal. Each cadre and civil servant must become a proficient "electronic citizen", guiding and supporting people to use online public services in a friendly and easy way.
At the same time, the ward will focus on building a team of "Friendly - Responsible - Professional" cadres. In particular, each cadre and civil servant must clearly identify that they are the one serving, not the one giving thanks. The blooming attitude, clear process, and final settlement are mandatory criteria. The heads of departments and organizations must take personal responsibility for the quality of service and the satisfaction of people and businesses.
