Rating the Index for serving people and businesses at a very low level
The Hanoi People's Committee has just issued an official dispatch on publicizing the results of the Index for serving people and businesses in March 2025 and solutions to overcome and improve the results of this Index.
Based on the results on the National Public Service Portal in the "Results of the evaluation of the set of indicators to serve the people and businesses of the ministries, branches and localities", the City People's Committee publicized the results of the set of index serving the people and businesses in March 2025 at agencies and units.
Accordingly, the total score the city achieved in March 2025: 58.3/100 points (down 3.2 points compared to February 2025), ranking 60/63 provinces and cities.
According to Lao Dong's research, the average score of the target group "publicity and transparency in administrative procedures and public service provision" of Hanoi in March 2025 is 8.3/18 points. Of which, Thanh Tri is the district with the lowest rate in this target group (with 49.7%).
In the " housework progress" target group, Hanoi reached 15.2/20 points. Ba Vi district has the lowest rate of on-time, within the city's deadline of processing records - at 79.52%.
The assessment score in the "Online Public Service" target group of Hanoi is very low - at 3.1/12 points. Hanoi has up to 19 districts with an online application rate of less than 30% (12.1% Gia Lam district; 9.4% Thanh Xuan district; 4.8% Cau Giay district; 2.7% Dong Da district; 8.8% Soc Son district; 10.1% Me Linh district...).
Hanoi's "Online Payment" target group reached 4.7/10 points. Of which, Dong Da district has the lowest online payment rate of 4.53%.
In the "Senced of satisfaction" target group, Hanoi achieved 16.9/18 points. Some districts and towns with a low level of satisfaction with people and businesses in performing administrative procedures and providing public services are: Hoan Kiem (33.3%), Long Bien (38.6%), Quoc Oai (38.6%), Phuc Tho (31.2%).
Strictly handle groups and individuals who cause harassment
In order to continue promoting the achieved results and overcoming the criteria of low rate, the City People's Committee requested the Director, the heads of departments, agencies, branches, Chairman of People's Committees of districts, towns and towns to continue to strengthen the directing units of attached units to actively review, update regularly and complete administrative procedure information under the scope of management. Closely monitor the "Decision announcement decision" on the national public service portal to promptly draft a decision, propose and coordinate with the City Public Administration Center to issue a decision to announce and publicize administrative procedures on time and in accordance with regulations ...
At the same time, drastically direct cadres, civil servants and leaders of relevant departments and units to participate in receiving and handling administrative procedures on the information system to handle administrative procedures of the city to end the process of processing records on the system as prescribed. Strictly implementing the granting and attaching electronic results to the system, contributing to improving the proportion of dossiers on time and the proportion of dossiers with the results of settlement by electronic form as required in the Prime Minister's decision.
Based on the issued list of overdue records, relevant units are responsible for reviewing, determining specific causes and promptly handling records that are slow to receive or are slow to resolve. Strictly apologize to individuals and organizations involved according to regulations and conduct a review and handle responsibilities for groups and individuals who cause trouble, harassment, request inappropriate records and documents or repeat the situation of delay in handling administrative procedures.
Strengthen communication work, provide specific and timely instructions to individuals and organizations on submitting documents via online public services when performing administrative procedures at agencies and units. Strengthen the dissemination of benefits and methods of use to improve the rate of people and businesses accessing and effectively using online public services.
Based on the results publicly disclosed on the National Public Service Portal, agencies and units need to proactively control and monitor their implementation results through authorized accounts. In case difficulties or problems arise during the implementation process, it is necessary to promptly synthesize and report to the City People's Committee.
Based on the list of overdue records, the City Public Administration Service Center reviews and conducts a probability test of a number of agencies and units with the rate of overdue records to determine and assess the causes of delays and specific responsibilities, and at the same time propose specific solutions to improve the effectiveness of receiving and handling administrative procedures in the coming time.
