Imprints from the new model
Recorded at the An Ninh Commune Public Administration Service Center (Can Tho City), the working atmosphere was urgent but orderly. Although the number of people coming to do the procedures is quite large, most of whom are elderly Khmer people, all processes are handled quickly.
Mr. Huy Dien Sieng - a Khmer ethnic group in the locality - shared: "When I came here, if I didn't understand anything, there were officials who instructed me to do it quickly, without being confused".
Similarly, in Vinh Hai commune, where over 75% of the population is ethnic minorities, there is also a clear change in the way people access administrative services.
Ms. Chau Ngoc Hong - Vice Chairman of An Ninh Commune People's Committee - informed that the whole commune has more than 8,000 households with more than 40,000 people. Of which, the Khmer ethnic group accounts for nearly 58%, many people have actively approached digital transformation, only a few older uncles and aunts have not kept up.
Step by step to remove difficulties
The representative of Tan Loc ward's leadership said that the ward currently lacks 10 positions compared to the regulations. The ward has only one department in charge of culture, society, and economy, and there is currently no legal basis for the name of this department in specific Decrees and Circulars.
The leaders of Nhon Ai commune reflected the difficulty in synchronizing civil status software with the electronic one-stop system, causing many procedures to be hand-solved. The locality proposes to soon invest in upgrading headquarters and adding professional staff in the fields of information technology, finance, and construction.
The leader of the Department of Education and Training of Can Tho City also informed that according to current regulations, the People's Committees of communes and wards have full authority in the work of education management staff. However, for communes with only 1 - 2 schools, the transfer of cadres according to regulations (no more than two terms) is difficult. The Education sector recommends having a more flexible transfer mechanism between localities.
