Consumers have to give up "wardrobe items
After the information that 130 tons of infected pork was "magically transformed" into canned meat and put on the market in recent days, many consumers were shocked to discover that they used - even are using - products of Ha Long Canned Food Joint Stock Company (Halong Canfoco).
Mr. Hoang Danh Thai (24 years old, Hanoi) - a loyal customer of canned food products could not hide his frustration: "As a worker, renting a room in Hanoi, with limited time, canned food products, especially Halong Canfoco's, are almost a "favorite dish" in daily life.
From convenience and suitability, on average, Mr. Thai uses Ha Long boxed food once a week, and stores a whole batch in his room.
Hearing the news, the first thing I did was stop eating immediately. Then I went to the supermarket near my house to buy replacements and saw that all products of this brand had been removed from the shelves" - Mr. Thai said.
The image of empty shelves makes him both worried about his personal health over the past time and feel disappointed. "When the supermarket acted so drastically, I understood the seriousness of the incident" - Mr. Thai said.
According to Mr. Thai, Ha Long Canned Food is a national brand, associated with many generations of Vietnamese people, especially students, workers, and busy workers.
As one of the consumers who regularly use it, Mr. Thai considers the above incident to be a betrayal of customer trust and unacceptable.
Although the manufacturing unit understands very well who their customers are, they use dirty raw materials for profit. This is not only a violation in business, but also an act of disregarding the health, even the lives of consumers" - Mr. Thai emphasized.
Similarly, Ms. Nguyen An Khanh (25 years old, Hai Phong) said that for many days she has been wondering and worried when following information related to the incident, wondering if she and her family have ever used products with infected raw materials or not.
From a young age, my family has regularly used instant sausages and Ha Long pate. These are boxed items associated with breakfast and snacks, becoming the childhood flavor of many people. Because they are too familiar, we almost never doubt the quality or safety" - Ms. Khanh shared.
According to her, that familiarity makes the feeling of anxiety even more obvious when negative information appears. "When I hear the news, I not only think of myself but also think of my parents, younger siblings in the house - those who have used these products for many years. A feeling of confusion" - she said.
Ms. Khanh believes that with a long-standing and popular brand like Ha Long Canned Food, the responsibility to consumers lies not only in the standard declaration stage, but also in transparency and ethics in business.
Consumer confidence has been built over many generations, but just one incident like this can collapse" - Ms. Khanh expressed.
Goods shelves "disappear" from Ha Long boxed food products
Immediately after the information was published in the mass media, along with the explanation document of the enterprise sent to the Hanoi Stock Exchange regarding input materials, many retail systems simultaneously dismantled goods, recalled and temporarily suspended the business of boxed goods products of Ha Long Boxed Goods Joint Stock Company.
Talking to reporters, Ms. Vu Thi Thu Huyen - Director of MM Supermarket Thanh Xuan Center (Hanoi) - said: "Currently, all products of Halong Canfoco have been temporarily collected by us both in the display area and in the warehouse to ensure the rights and health of consumers.
Representatives of the system also informed that although the supplier affirmed that the products in circulation all meet food safety and hygiene regulations and are controlled according to internal procedures, while waiting for official conclusions from functional agencies, MM Supermarket branches decided to temporarily suspend the launch of all product lines of Ha Long Canned Food Joint Stock Company.
