In the new model, people can complete procedures near home, receive enthusiastic instructions, receive results on time and even do not have to leave home to complete many processes through digital platforms.
This is a positive signal, very encouraging, showing that the reform has initially gone in the right direction and has given positive results.
It can be summarized that the initial smoothness of the two-level government model comes from two main core factors: technology and people.
Localities show that the application of technology is flexible and practical, not color-based, not ostentatious. In particular, wards and communes have proactively deployed "virtual assistants" on the ChatGPT platform to support people 24/7 in looking up administrative procedures.
Many places also open free digital citizen classes for the elderly, the poor, and teenagers... This shows the initiative in popularizing technology, not just relying on machines.
The most obvious is the strong change in thinking and service attitude of grassroots cadres when they eliminate the mentality of "cadoyen are superiors".
In recent days, there have been many beautiful images and touching stories from localities about administrative staff personally instructing the elderly to fill in the form, go directly to people's homes to install the application, or patiently explain each step of the procedure in an easy-to-understand, easy-to-do way.
This is a valuable "soft transition", helping people, especially the elderly and ethnic minorities in remote areas, feel respected and truly served.
Technology helps shorten time, save costs, and avoid inconvenience to people. However, it is the receptive attitude and dedicated service spirit of the grassroots staff that are the core factors that make up the initial success of the model.
In other words, technology is a tool, people - a team of commune and ward civil servants, are the soul of the current two-level local government reform.
From this practice, it can be drawn a lesson: Only when the entire apparatus, from institutions to people, truly changes towards the people, will technology fully promote the value of government support.
On the contrary, if there is a lack of service, technology, no matter how modern, cannot erase the gap between the government and the people.
