In recent times, the Government has issued many instructions on strengthening the synchronous, interconnected, uninterrupted provision of information and data for public service activities, handling administrative procedures, and providing public services to prepare for the implementation of the 2-level local government model.
Recently, Deputy Prime Minister Nguyen Chi Dung signed Official Dispatch No. 101/CD-TTg related to this issue.
The dispatch clearly stated that in order to resolve administrative procedures and provide public services, the Prime Minister requested the Chairmen of the People's Committees (UBND) of provinces and centrally run cities to strengthen technical measures to ensure synchronization, connectivity, uninterrupted information and data and focus on directing and immediately completing a number of tasks.
Accordingly, urgently coordinate with the Government Office to complete the official testing on the National Public Service Portal and the Provincial Administrative Procedure Information System to meet the needs of organizing, arranging the apparatus, implementing 2-level local governments and "closing the interface" of the Provincial Public Service Portal before June 30, 2025.
The Government Office supports, monitors, and urges provinces and cities to carry out their tasks.
Organize professional training for cadres and civil servants in provinces and cities to receive and handle administrative procedure records.
Absolutely thoroughly educate cadres and civil servants not to refuse to handle administrative procedures on the grounds of being organized and reorganized.
Direct Youth Union units to coordinate with police forces at all levels to support people and businesses in carrying out administrative procedures and public services at points of receipt of administrative procedure records.
Propagate and guide people and businesses on how to carry out administrative procedures on mass media.
At the same time, a hotline was established to receive feedback and recommendations from people and businesses during the implementation of administrative procedures and public services.
Publicly disseminate information on mass media and notice boards at the headquarters of the People's Committee and the Public Administration Service Centers at all levels.
Arrange sufficient infrastructure, organize a comprehensive inspection of the system and terminal equipment at the Public Administration Service Centers at all levels.
Develop operating regulations and ensure system security and safety in conjunction with the responsibility of cadres and civil servants; ensure adequate funding for upgrading information systems.
Ensure the settlement of administrative procedures, provision of public services and public activities smoothly, effectively, without interruption.
The Prime Minister proposed to complete the above tasks, ensuring the implementation of administrative procedures, providing public services to people and businesses and smooth, effective, uninterrupted public activities when arranging administrative units and implementing the 2-level local government model.
